Role Responsibilities

The Underwriting Officer is responsible for debiting new/renewal of business and efficiently processing policy documents in order to facilitate the timely collection of premiums.

• Client onboarding & membership data management
• Review of proposal forms received from clients and transfer into workable schedules
• Updating and reconciling client membership lists with M-Tiba
• Policy & underwriting functions
• Update of excel schedules for debiting purposes
• Underwriting and debiting medical policies and endorsements
• Critical review and analysis of claims data to facilitate renewal terms
• Quote processing medical accounts
• Reports processing for client engagement
• Preparing monthly and quarterly client review reports for engagement
• Preparing medical fund utilization reports to guide client replenishment
• Finance & other administrative support
• Following up on fund deposits and ensuring timely replenishment with clients
• Follow up with finance for admin fee and card fees update and alignment with M-Tiba
• Supporting of other administrative functions withing the medical unit
• Ensures accuracy and efficiency in medical underwriting, facilitate review reports for client engagement, and improves our TAT on membership updates and quotes.
• Evaluating each risk to determine acceptability regarding classification, limits of coverage, surcharges, and pricing by using approved rating systems and company underwriting guidelines.
• Making entries as required properly and promptly in footprint systems to ensure the accuracy of data in relation to underwriting, aggregate exposures, and research.
• Understanding and complying with any reinsurance requirements to minimize risk and to deliver business plan objectives.
• Responding to correspondence in accordance with the mail handling procedures.
• Attending to enquiries from direct Clients, Brokers, and Agents.
• Attending to clients' complaints as per the set standard.
• Performing relevant duties in the absence of the Section Head.
• Identifying and submitting all risks that are beyond the Company’s capacity to Reinsurance Department for facultative placement
• Doing accounts reconciliation as requested by the Credit Control Department
• Signing/approving processed endorsements/Credit Notes as per the set authority limits
• Filling returns under various classes to the Insurance Regulatory Authority (IRA) on
• Identify and suggest improvements to the footprint system and other processes for improved efficiency
• Ensuring that Documents worked on are filed and stored within the Electronic Data Management System (EDMS) within set timelines.
• Ensure documents processed for new business, renewals, and endorsements are electronically dispatched within set TATs.

Academic & Professional Qualifications and Experience

• Bachelor's Degree in Business or related discipline from a reputable university.
• Professional qualification(s) in insurance e.g. ACII, FCII, or equivalent
• At least five (5) years experience in insurance operations.

• Client onboarding & membership data management
• Review of proposal forms received from clients and transfer into workable schedules
• Updating and reconciling client membership lists with M-Tiba
• Policy & underwriting functions
• Update of excel schedules for debiting purposes
• Underwriting and debiting medical policies and endorsements
• Critical review and analysis of claims data to facilitate renewal terms
• Quote processing medical accounts
• Reports processing for client engagement
• Preparing monthly and quarterly client review reports for engagement
• Preparing medical fund utilization reports to guide client replenishment
• Finance & other administrative support
• Following up on fund deposits and ensuring timely replenishment with clients
• Follow up with finance for admin fee and card fees update and alignment with M-Tiba
• Supporting of other administrative functions withing the medical unit
• Ensures accuracy and efficiency in medical underwriting, facilitate review reports for client engagement, and improves our TAT on membership updates and quotes.
• Evaluating each risk to determine acceptability regarding classification, limits of coverage, surcharges, and pricing by using approved rating systems and company underwriting guidelines.
• Making entries as required properly and promptly in footprint systems to ensure the accuracy of data in relation to underwriting, aggregate exposures, and research.
• Understanding and complying with any reinsurance requirements to minimize risk and to deliver business plan objectives.
• Responding to correspondence in accordance with the mail handling procedures.
• Attending to enquiries from direct Clients, Brokers, and Agents.
• Attending to clients' complaints as per the set standard.
• Performing relevant duties in the absence of the Section Head.
• Identifying and submitting all risks that are beyond the Company’s capacity to Reinsurance Department for facultative placement
• Doing accounts reconciliation as requested by the Credit Control Department
• Signing/approving processed endorsements/Credit Notes as per the set authority limits
• Filling returns under various classes to the Insurance Regulatory Authority (IRA) on
• Identify and suggest improvements to the footprint system and other processes for improved efficiency
• Ensuring that Documents worked on are filed and stored within the Electronic Data Management System (EDMS) within set timelines.
• Ensure documents processed for new business, renewals, and endorsements are electronically dispatched within set TATs.

• Bachelor's Degree in Business or related discipline from a reputable university.
• Professional qualification(s) in insurance e.g. ACII, FCII, or equivalent