One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty.

Responsibilities

IT Operation and Management:

• Adhere to Country IT Operations policies, processes, and guidelines
• Resolve up to Tier 2 Technical (endpoints, networks) incidents and service requests within SLAs
• Comply with endpoints (laptops and tablets) and network processes
• Smooth execution of IT support exercises (endpoint maintenance, inventory data cleanup, performance testing, etc.)
• Monitor CCTV & GPS systems

Project Management:

• Deliver high-quality IT projects on time
• Independently define project scope, milestone(s), and timelines
• Follow the Tech standard PMP
• Clearly define roles for project participants:
  • Technical leads from within IT Ops
  • Domain experts and business owners from customer departments.
  • Vendors/procurement

Career Growth and Development

We have a strong culture of constant learning and we deeply invest in our people. You’ll have weekly check-ins with your manager, access to mentorship and training, and regular feedback on your performance. We’ll hold career reviews every one-three months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and gain rewarding technical experience.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

Technical Skills:

Understanding of

• Mobile Device Management (MDM) Tools
• Windows and Android OS
• Microsoft Deployment Toolkit (MDT)
• Foundational networking skills
• CompTIA A+ Familiarity

• Adhere to Country IT Operations policies, processes, and guidelines
• Resolve up to Tier 2 Technical (endpoints, networks) incidents and service requests within SLAs
• Comply with endpoints (laptops and tablets) and network processes
• Smooth execution of IT support exercises (endpoint maintenance, inventory data cleanup, performance testing, etc.)
• Monitor CCTV & GPS systems
• Deliver high-quality IT projects on time
• Independently define project scope, milestone(s), and timelines
• Follow the Tech standard PMP
• Clearly define roles for project participants: Technical leads from within IT Ops, Domain experts and business owners from customer departments, Vendors/procurement

• Mobile Device Management (MDM) Tools
• Windows and Android OS
• Microsoft Deployment Toolkit (MDT)
• Foundational networking skills
• CompTIA A+ Familiarity

• BA/BSc/HND
• Understanding of Mobile Device Management (MDM) Tools
• Understanding of Windows and Android OS
• Understanding of Microsoft Deployment Toolkit (MDT)
• Foundational networking skills
• CompTIA A+ Familiarity