Background

Water Mission is a Christian engineering nonprofit that builds safe water solutions for people in developing countries, refugee camps, and disaster areas. Since 2001, Water Mission has served more than 8 million people in 60 countries, sharing safe water and the message of God’s love. Working at Water Mission is as much a calling as it is a career, and we are searching for people with the courage, passion, and drive to help us change the world. Read more about our Statement of Faith and Our Christian Mission.

Job Purpose

The Technical Officer ensures effective and sustainable operation of all water production, treatment, and distribution systems, leads operations and maintenance activities, and implements strategies to reduce Non-Revenue Water (NRW), supporting reliable service delivery and compliance with regulatory standards.

The role reports to the Managing Director.

Key Responsibilities

• Water Production & Treatment
  • Oversee day-to-day operations of boreholes, pumping stations, treatment systems, and storage facilities.
  • Monitor and manage water quality in compliance with national and company standards.
  • Track production capacity and recommend improvements where necessary.
• Distribution Network Management & NRW Reduction
  • Ensure efficient distribution and equitable water supply within the service area.
  • Lead meter installations, leak detection, and Non-Revenue Water (NRW) reduction programs.
  • Implement monitoring systems to track water losses and identify areas for intervention.
  • Coordinate new customer connections, repairs, and service restoration.
• Operations & Maintenance
  • Develop and execute preventive maintenance plans for infrastructure and equipment.
  • Respond to breakdowns promptly to minimize service disruptions.
  • Maintain up-to-date technical records and asset registers.
• Compliance & Safety
  • Enforce environmental, regulatory, and occupational health and safety requirements.
  • Promote a culture of safe work practices during field operations.
• Team Leadership
  • Supervise and build capacity of technicians, plumbers, and support staff.
  • Coordinate with procurement and finance to ensure parts and materials availability.
  • Provide technical advice for investment planning and budgeting.
• Reporting & System Monitoring
  • Analyze system data and produce weekly and monthly operational reports.
  • Recommend efficiency improvements and innovations to enhance service delivery.
  • Contribute to strategic planning through technical insights.

Qualifications & Experience

• Diploma or Bachelor’s Degree in Water, Mechanical, Civil Engineering, or equivalent.
• 3–5 years’ experience in water utility operations or related technical field.
• Experience managing teams and field-based operations.
• Knowledge of pumps, pipelines, controls, metering, treatment processes, and NRW management.

Core Competencies

• Technical and analytical problem-solving skills
• Smartphone usage and mobile data collection
• Leadership and teamwork
• Customer service mindset
• High integrity and professionalism
• Data-driven decision making

Faith & Culture Alignment

• A personal and growing relationship with Jesus Christ.
• Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.

• Oversee day-to-day operations of boreholes, pumping stations, treatment systems, and storage facilities.
• Monitor and manage water quality in compliance with national and company standards.
• Track production capacity and recommend improvements where necessary.
• Ensure efficient distribution and equitable water supply within the service area.
• Lead meter installations, leak detection, and Non-Revenue Water (NRW) reduction programs.
• Implement monitoring systems to track water losses and identify areas for intervention.
• Coordinate new customer connections, repairs, and service restoration.
• Develop and execute preventive maintenance plans for infrastructure and equipment.
• Respond to breakdowns promptly to minimize service disruptions.
• Maintain up-to-date technical records and asset registers.
• Enforce environmental, regulatory, and occupational health and safety requirements.
• Promote a culture of safe work practices during field operations.
• Supervise and build capacity of technicians, plumbers, and support staff.
• Coordinate with procurement and finance to ensure parts and materials availability.
• Provide technical advice for investment planning and budgeting.
• Analyze system data and produce weekly and monthly operational reports.
• Recommend efficiency improvements and innovations to enhance service delivery.
• Contribute to strategic planning through technical insights.

• Technical and analytical problem-solving skills
• Smartphone usage and mobile data collection
• Leadership and teamwork
• Customer service mindset
• High integrity and professionalism
• Data-driven decision making

• Diploma or Bachelor’s Degree in Water, Mechanical, Civil Engineering, or equivalent.
• 3–5 years’ experience in water utility operations or related technical field.
• Experience managing teams and field-based operations.
• Knowledge of pumps, pipelines, controls, metering, treatment processes, and NRW management.