Job Summary:

Our client, a leading retail company, is seeking an experienced Team Lead – Florist to oversee the floral department in-store. The ideal candidate will combine creativity, leadership, and retail operations skills to ensure exceptional customer experiences, a motivated team, and smooth day-to-day operations.

Key Responsibilities:

• Lead, supervise, and motivate the florist team to ensure high performance and a positive work environment.
• Plan and assign daily tasks to team members, ensuring efficient workflow and timely completion of all duties.
• Design, create, and maintain visually appealing floral arrangements for store displays, events, and customer orders.
• Provide guidance and training to junior florists, promoting skill development and consistent quality.
• Manage inventory of flowers, plants, vases, and related materials, ensuring availability and minimizing waste.
• Place orders for floral supplies in coordination with store management, maintaining cost efficiency.
• Ensure proper care and handling of flowers to maximize shelf life and freshness.
• Maintain a clean, safe, and organized floral department in compliance with health and safety standards.
• Assist customers with floral selections, provide recommendations, and handle special requests professionally.
• Collaborate with store management to plan seasonal displays, promotions, and marketing initiatives.
• Monitor sales performance, track key metrics, and implement strategies to improve productivity and revenue.
• Resolve customer complaints or issues in a timely and professional manner, ensuring customer satisfaction.
• Conduct performance evaluations for the florist team, providing feedback and coaching for improvement.
• Stay up-to-date with the latest floral trends, retail merchandising techniques, and competitor offerings.
• Foster a culture of teamwork, creativity, and continuous improvement within the floral department.

Qualifications & Skills:

• Diploma or Certificate in Floristry, Horticulture, or related field (preferred).
• Minimum of 3 years’ experience in floristry, with at least 1 year in a supervisory role.
• Strong creative skills with an eye for detail and retail presentation.
• Excellent leadership, communication, and organizational skills.
• Ability to work under pressure in a fast-paced retail environment.
• Knowledge of flower care, inventory management, and merchandising principles.

• Lead, supervise, and motivate the florist team to ensure high performance and a positive work environment.
• Plan and assign daily tasks to team members, ensuring efficient workflow and timely completion of all duties.
• Design, create, and maintain visually appealing floral arrangements for store displays, events, and customer orders.
• Provide guidance and training to junior florists, promoting skill development and consistent quality.
• Manage inventory of flowers, plants, vases, and related materials, ensuring availability and minimizing waste.
• Place orders for floral supplies in coordination with store management, maintaining cost efficiency.
• Ensure proper care and handling of flowers to maximize shelf life and freshness.
• Maintain a clean, safe, and organized floral department in compliance with health and safety standards.
• Assist customers with floral selections, provide recommendations, and handle special requests professionally.
• Collaborate with store management to plan seasonal displays, promotions, and marketing initiatives.
• Monitor sales performance, track key metrics, and implement strategies to improve productivity and revenue.
• Resolve customer complaints or issues in a timely and professional manner, ensuring customer satisfaction.
• Conduct performance evaluations for the florist team, providing feedback and coaching for improvement.
• Stay up-to-date with the latest floral trends, retail merchandising techniques, and competitor offerings.
• Foster a culture of teamwork, creativity, and continuous improvement within the floral department.

• Strong creative skills with an eye for detail and retail presentation.
• Excellent leadership, communication, and organizational skills.
• Ability to work under pressure in a fast-paced retail environment.
• Knowledge of flower care, inventory management, and merchandising principles.

• Diploma or Certificate in Floristry, Horticulture, or related field (preferred).
• Minimum of 3 years’ experience in floristry, with at least 1 year in a supervisory role.