ManPower Services Group is a multinational human resource consulting firm.

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System Administrator

Job Type

Full Time

Qualification

Diploma

Experience

3 years

Location

Nairobi

Job Field

ICT / Computer

KEY RESPONSIBILITIES

Administer, maintain and support Windows server environment.

Manage core services including DNS, DHCP, Group Policy and Office365.

Implement and monitor network infrastructure (Firewalls, switches,VPN) to ensure security and connectivity.

Develop, executive and verify routine backup and disaster recoveryprocedures.

Proactively monitor system performance, capacity and availabilityrespond to alerts and incidents.

Apply security patches, manage antivirus solutions and participate invulnerability management and audits.

Provide Tier 2/3 technical support, resolving complex issuesescalated from the Help Desk.

Create and maintain comprehensive system documentation, networkdiagrams.

Assist with the planning and excecution of infrastructure projects,including cloud migrations and hardware refresh cycles.

User Account & Access Management: Creating/deleting useraccounts, managing permissions (Active Directory), and implementing access controls

Backup & Disaster Recovery:

Implementing and testing backup

solutions, ensuring data can be restored and having recovery plans(DR/BCP).

Technical Support & Troubleshooting: Acting as an escalation pointfor help desk for complex technical issues.

Core system Microsoft Business central support and management

Hardware Management:

Managing data center or server room equipment (racking, cabling,maintenance).

Training Provide user support including end-user training and resolving their problems and other resource.

In-charge of Data variations and follow-up to ensure all variationsare effected.

Participating in the formulation and implementation of ICT policiesand development and enforcement standards for the ICT system.

Protect the integrity, securing and performance of the system.

QUALIFICATIONS

Diploma in Computer Science or Information Technology from arecognized institution.

Certification in Software or Database Management or SystemAdministration.

Minimum 3 years' experience in IT support and customer service in a financial institution.

Knowledge in MS Dynamics Navision.

Help Desk service skill.

• Administer, maintain and support Windows server environment.
• Manage core services including DNS, DHCP, Group Policy and Office365.
• Implement and monitor network infrastructure (Firewalls, switches,VPN) to ensure security and connectivity.
• Develop, executive and verify routine backup and disaster recoveryprocedures.
• Proactively monitor system performance, capacity and availabilityrespond to alerts and incidents.
• Apply security patches, manage antivirus solutions and participate invulnerability management and audits.
• Provide Tier 2/3 technical support, resolving complex issuesescalated from the Help Desk.
• Create and maintain comprehensive system documentation, networkdiagrams.
• Assist with the planning and excecution of infrastructure projects,including cloud migrations and hardware refresh cycles.
• User Account & Access Management: Creating/deleting useraccounts, managing permissions (Active Directory), and implementing access controls
• Backup & Disaster Recovery: Implementing and testing backupsolutions, ensuring data can be restored and having recovery plans(DR/BCP).
• Technical Support & Troubleshooting: Acting as an escalation pointfor help desk for complex technical issues.
• Core system Microsoft Business central support and management
• Hardware Management: Managing data center or server room equipment (racking, cabling,maintenance).
• Training Provide user support including end-user training and resolving their problems and other resource.
• In-charge of Data variations and follow-up to ensure all variationsare effected.
• Participating in the formulation and implementation of ICT policiesand development and enforcement standards for the ICT system.
• Protect the integrity, securing and performance of the system.

• Windows server administration
• DNS, DHCP, Group Policy management
• Office365 management
• Network infrastructure monitoring (Firewalls, switches, VPN)
• Backup and disaster recovery procedures
• System performance monitoring
• Security patching and antivirus management
• Tier 2/3 technical support
• System documentation and network diagram creation
• Infrastructure project assistance (cloud migrations, hardware refreshes)
• User Account & Access Management (Active Directory)
• Backup and restore solutions
• Troubleshooting complex technical issues
• Microsoft Business Central support
• Hardware management (racking, cabling, maintenance)
• End-user training
• ICT policy formulation and implementation
• System integrity, security, and performance management
• MS Dynamics Navision knowledge
• Help Desk service skills

• Diploma in Computer Science or Information Technology from a recognized institution.
• Certification in Software or Database Management or System Administration.
• Minimum 3 years' experience in IT support and customer service in a financial institution.
• Knowledge in MS Dynamics Navision.
• Help Desk service skill.