Job Summary

This role will be to support the Student Application & Monitoring team to support the candidates and student (also called 'Members') management processes from application to onboarding and monitoring.The role requires strong interpersonal communication skills, proficiency in MS Office and Google Suite and a willingness to learn fast. It is a great opportunity to hone your skills and learn more about the education space whilst making a positive impact.

The Intern’s role will be to support the Student Application & Monitoring team by:

• Supporting outreach activities including but not limited to tertiary education institution visits, Information and Pre-graduation sessions with students among others.
• Supporting the Student Application & Monitoring Manager and the CHANCEN team in administrative activities.
• Support the Student Application & Monitoring in assessing the accuracy of the data collected from students’ applications during the onboarding process.
• Support in filing all student Members’ documents in the proper files and sharing with the Supervisor for checks.
• Working closely with the wider CHANCEN International team to ensure good collaboration.
• Prepare all materials and documents needed for any education institution visits, education fairs or events that CHANCEN will be taking part in.
• Support the Student Application & Monitoring team to conduct the ISA contract signing process between CHANCEN and the student applicants.
• Support the coordination and scheduling of home visits in collaboration with the program team.
• Perform any other tasks assigned by the Supervisor.

Requirements

Educational Qualifications:

• Minimum Diploma or ongoing Bachelor’s Degree in any of the following fields: Business Administration, Communication, Education, Sociology, Economics, International Relations, or any related field
• Strong interest in communication, customer service, or student engagement is an added advantage

Technical Skills, Competencies, and Experience:

• Strong verbal and written communication skills in English and Kiswahili
• Ability to communicate clearly and professionally with students, applicants, and guardians
• Ability to adapt tone and messaging for different audiences
• Ability to interact with people with empathy, patience, and professionalism
• Comfortable handling inquiries via email, phone calls, and digital platforms
• Strong interpersonal skills and willingness to support beneficiaries effectively
• Openness to guidance in facilitating communication activities
• Highly organized with strong attention to detail in communication tracking and documentation
• Ability to manage multiple communication tasks (emails, calls, follow-ups)
• Willingness and commitment to learn, work and adapt to CHANCEN’s organizational culture

Benefits

• A fulfilling work environment at a supportive and entrepreneurially-driven organization
• Exposure to innovative ideas, projects, and collaborative staff activities
• Access to numerous professional development opportunities.

• Supporting outreach activities including but not limited to tertiary education institution visits, Information and Pre-graduation sessions with students among others.
• Supporting the Student Application & Monitoring Manager and the CHANCEN team in administrative activities.
• Support the Student Application & Monitoring in assessing the accuracy of the data collected from students’ applications during the onboarding process.
• Support in filing all student Members’ documents in the proper files and sharing with the Supervisor for checks.
• Working closely with the wider CHANCEN International team to ensure good collaboration.
• Prepare all materials and documents needed for any education institution visits, education fairs or events that CHANCEN will be taking part in.
• Support the Student Application & Monitoring team to conduct the ISA contract signing process between CHANCEN and the student applicants.
• Support the coordination and scheduling of home visits in collaboration with the program team.
• Perform any other tasks assigned by the Supervisor.

• Strong verbal and written communication skills in English and Kiswahili
• Ability to communicate clearly and professionally with students, applicants, and guardians
• Ability to adapt tone and messaging for different audiences
• Ability to interact with people with empathy, patience, and professionalism
• Comfortable handling inquiries via email, phone calls, and digital platforms
• Strong interpersonal skills and willingness to support beneficiaries effectively
• Openness to guidance in facilitating communication activities
• Highly organized with strong attention to detail in communication tracking and documentation
• Ability to manage multiple communication tasks (emails, calls, follow-ups)
• Willingness and commitment to learn, work and adapt to CHANCEN’s organizational culture
• Proficiency in MS Office and Google Suite

• Minimum Diploma or ongoing Bachelor’s Degree in any of the following fields: Business Administration, Communication, Education, Sociology, Economics, International Relations, or any related field
• Strong interest in communication, customer service, or student engagement is an added advantage