Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.

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Specialist Relationship Executive

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

2 - 3 years

Location

Nairobi

Job Field

Sales / Marketing / Retail / Business Development

Job Objective/ Purpose:

To support the Clinical Operations Manager (COM) in building, managing, and strengthening relationships with specialists and key referral partners to support seamless specialist service delivery, enhance doctor experience, facilitate credentialing and onboarding, and drive growth in specialist-linked hospital services.

Key Responsibilities:

• Build and maintain strong, professional, and productive working relationships with specialists, GPs, and other key healthcare stakeholders to promote the hospital’s specialist services and strengthen referral networks.
• Act as the first point of contact and main liaison between specialists and the hospital, promote a positive, collaborative working environment between specialists and hospital teams through effective communication, responsiveness, and timely follow-up on administrative, operational, and service delivery issues affecting specialist practice.
• Support the COM in maintaining regular engagement with existing specialists to understand their needs, gather feedback, identify service gaps, and strengthen retention.
• Ensure concerns, complaints, and service issues raised by specialists are promptly captured, documented, escalated to management, tracked, and resolved within agreed timelines, with feedback communicated appropriately back to the specialists.
• Support the COM in coordinating the vetting, credentialing, privileging, and onboarding process for prospective specialists, ensuring completeness, accuracy, and proper filing of all required documentation, including monitoring the progress of credentialing cases and following up on outstanding requirements to ensure timely closure and onboarding readiness.
• Support the COM in following up with relevant departments on operational issues affecting specialist practice, including clinic space, equipment, room allocation, patient flow, diagnostics support, communication, and administrative responsiveness, including coordination of meetings and discussions involving specialists where required.
• Support the COM by preparing periodic reports on specialist engagement, onboarding, service issues, utilization trends, and key actions taken.
• Collaborate with Marketing, Clinical teams to support specialist facing promotions, service visibility, and targeted business development initiatives, including carrying out regular field visits, courtesy calls, and engagement meetings with existing and prospective specialists and referral partners to deepen relationships and promote hospital services.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance with all Avenue Healthcare policies, procedures and systems, especially policies pertaining to the provision of medical services.
• Any other duty as assigned by the supervisor.

Person Specification

• Diploma in Degree/ Diploma in Business, Healthcare Management, PR, Nursing, or a related field.
• 2 – 3 years’ experience in a hospital/ clinical support or stakeholder liaison or similar role.
• Experience working with doctors, consultants, or clinical teams will be an added advantage.
• Strong coordination, follow-up, and stakeholder management skills.
• Strong communication, teamwork, customer care, integrity, and attention to detail.

• Build and maintain strong, professional, and productive working relationships with specialists, GPs, and other key healthcare stakeholders to promote the hospital’s specialist services and strengthen referral networks.
• Act as the first point of contact and main liaison between specialists and the hospital, promote a positive, collaborative working environment between specialists and hospital teams through effective communication, responsiveness, and timely follow-up on administrative, operational, and service delivery issues affecting specialist practice.
• Support the COM in maintaining regular engagement with existing specialists to understand their needs, gather feedback, identify service gaps, and strengthen retention.
• Ensure concerns, complaints, and service issues raised by specialists are promptly captured, documented, escalated to management, tracked, and resolved within agreed timelines, with feedback communicated appropriately back to the specialists.
• Support the COM in coordinating the vetting, credentialing, privileging, and onboarding process for prospective specialists, ensuring completeness, accuracy, and proper filing of all required documentation, including monitoring the progress of credentialing cases and following up on outstanding requirements to ensure timely closure and onboarding readiness.
• Support the COM in following up with relevant departments on operational issues affecting specialist practice, including clinic space, equipment, room allocation, patient flow, diagnostics support, communication, and administrative responsiveness, including coordination of meetings and discussions involving specialists where required.
• Support the COM by preparing periodic reports on specialist engagement, onboarding, service issues, utilization trends, and key actions taken.
• Collaborate with Marketing, Clinical teams to support specialist facing promotions, service visibility, and targeted business development initiatives, including carrying out regular field visits, courtesy calls, and engagement meetings with existing and prospective specialists and referral partners to deepen relationships and promote hospital services.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance with all Avenue Healthcare policies, procedures and systems, especially policies pertaining to the provision of medical services.
• Any other duty as assigned by the supervisor.

• Strong coordination, follow-up, and stakeholder management skills.
• Strong communication, teamwork, customer care, integrity, and attention to detail.

• Diploma in Degree/ Diploma in Business, Healthcare Management, PR, Nursing, or a related field.
• 2 – 3 years’ experience in a hospital/ clinical support or stakeholder liaison or similar role.
• Experience working with doctors, consultants, or clinical teams will be an added advantage.