The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

Specialist, POS Merchant Operations

Job Purpose Statement

This role ensures timely procurement, tagging, distribution, maintenance, and reconciliation of POS devices to meet business needs. The role will also leverage data-driven insights to optimize inventory usage, vendor performance, and overall operational effectiveness, ensuring compliance with established SLAs and risk management policies.

Key Accountabilities

POS On-boarding, Inventory & Logistics Management (40%)

• Take charge of end-to-end POS device management
• Maintain accurate, real-time inventory tracking aligned to operational demands.
• Put in place efficient logistics processes to ensure devices are delivered and installed on time.
• Work closely with regional teams to handle returns, repairs and replacements.

Vendor & Stakeholder Management (20%)

• Build and manage strong relationships with logistics partners, ensuring SLA adherence and high performance standards.
• Engage vendors to secure timely availability of required resources.

Operational Excellence & Compliance (20%)

• Ensure full compliance with internal policies, risk controls and regulatory requirements.
• Maintain clear and up-to-date documentation for all inventory and logistics processes.
• Continuously improve efficiency by using data insights and applying best practices.

Data-Driven Insights & Reporting (20%)

• Review operational data to spot trends and improvement opportunities in inventory and logistics.
• Track POS device dormancy and share insights with the Commercial team to support transaction growth

Job Specifications

Academic & Professional Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain, Operations, or a related field
• Mandatory experience managing POS inventory and logistics within the banking sector.
• Professional certification in Logistics, Inventory Management, or a related field is an added advantage.

Experience

• Minimum of 5 years’ hands-on experience overseeing inventory and logistics in a financial institution or similar environment.

Skills & Competencies

• Practical working knowledge of inventory and terminal management systems such as Oracle Inventory, SAP ERP, or TMS.

• Take charge of end-to-end POS device management
• Maintain accurate, real-time inventory tracking aligned to operational demands.
• Put in place efficient logistics processes to ensure devices are delivered and installed on time.
• Work closely with regional teams to handle returns, repairs and replacements.
• Build and manage strong relationships with logistics partners, ensuring SLA adherence and high performance standards.
• Engage vendors to secure timely availability of required resources.
• Ensure full compliance with internal policies, risk controls and regulatory requirements.
• Maintain clear and up-to-date documentation for all inventory and logistics processes.
• Continuously improve efficiency by using data insights and applying best practices.
• Review operational data to spot trends and improvement opportunities in inventory and logistics.
• Track POS device dormancy and share insights with the Commercial team to support transaction growth

• Practical working knowledge of inventory and terminal management systems such as Oracle Inventory, SAP ERP, or TMS.

• Bachelor’s degree in Business, Engineering, Supply Chain, Operations, or a related field
• Mandatory experience managing POS inventory and logistics within the banking sector.
• Professional certification in Logistics, Inventory Management, or a related field is an added advantage.