Company Overview

ADEC Kenya Services EPZ Limited (ADEC Kenya), ADEC Innovations’ outsourcing headquarters in Africa, hosts the company’s business process outsourcing (BPO) and knowledge process outsourcing (KPO) services, to providing data-entry services, research data trace, data and document management and back office support. ADEC Kenya also offers eLearning services through ADEC Innovations’ capabilities in curriculum design and content development; certifications, simulations and assessments; learning management systems; mobile learning systems; and content conversion. Launched in 2014, ADEC Kenya is an expert in bringing cost-effective onshore and offshore BPO solutions globally.

DUTIES & RESPONSIBILITIES

• Scoping new Managed Services.
• Support and deliver all project within the SMO
• Governance-SLA/KPI, Process Compliance, Internal Audits
• Project Management -Implementations, Internal Projects,Change management,Service Improvement Plans ,Reporting ,Shared service Management
• The creation and maintenance of project plans and associated documentation
• Lead/Participate in regular project update meetings with customer, and internal teams
• Creation and distribution of minutes/actions from project meetings
• Maintain clear lines of communication and responsibility
• Delegate tasks to relevant internal, and customer resources
• Understand of Service methodologies and project management processes.
• Monitoring project performance to ensure timely delivery
• Develop a detailed project plan to monitor and track progress

Education

Candidate must possess at least Bachelor’s/College Degree, any field.

Experience

• Previous experience in BPO and Customer Service and/or technical account
• At least 2 years team management experience
• Have a proven track record demonstrating the skills and qualities outlined in this document.

Eligibility (Training, License, Certification)

PMP Certification is preferred but not required

Working Conditions

• Flexible work hours to allow calls on difference time-zones.
• The Job holder may be required to travel and undertake other duties according to the needs of the organization. This responsibilities are not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with before any variations to the job description are made.

• Scoping new Managed Services.
• Support and deliver all project within the SMO
• Governance-SLA/KPI, Process Compliance, Internal Audits
• Project Management -Implementations, Internal Projects,Change management,Service Improvement Plans ,Reporting ,Shared service Management
• The creation and maintenance of project plans and associated documentation
• Lead/Participate in regular project update meetings with customer, and internal teams
• Creation and distribution of minutes/actions from project meetings
• Maintain clear lines of communication and responsibility
• Delegate tasks to relevant internal, and customer resources
• Understand of Service methodologies and project management processes.
• Monitoring project performance to ensure timely delivery
• Develop a detailed project plan to monitor and track progress

• Project Management
• Service Methodologies
• Customer Service
• Team Management
• BPO
• KPO
• Data Entry
• Research Data Trace
• Data Management
• Document Management
• Back Office Support
• eLearning Services
• Curriculum Design
• Content Development
• Certifications
• Simulations
• Assessments
• Learning Management Systems
• Mobile Learning Systems
• Content Conversion
• Change Management
• Service Improvement Plans
• Reporting
• Shared Service Management
• Communication
• Delegation

• Bachelor’s/College Degree, any field
• PMP Certification is preferred but not required