Mindray is one of the leading global providers of medical devices and solutions. Firmly committed to our mission, we employ advanced technologies and transform them into innovation adapted to clinical scenarios, bringing healthcare within reach with our sound global R&D, marketing and service network.

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Service Engineer - IVD

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

3 years

Location

Nairobi

Job Field

Engineering / Technical

Responsibilities:

• Provide technical support (IVD Lab equipment) to local distributors;
• Service management and improvement (training ,spare parts, trouble shoot) to local distributors;
• Execute headquarters’ service requirement and establish suitable service strategy for the local market;
• Maintain and improve customer satisfaction and improvement, dynamic competition investigation;
• Organize added-value service to local market, improving Mindray service reputation;
• Achieve targets on service sales revenue and contract signing.

Requirements:

• Bachelor's Degree is mandatory, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;
• More than 3 years of customer service-related experience in medical industry, IVD LAB product (Chemistry/Immunoassay/Hematology and so on) and Quality Control experience are preferred;
• Strong coaching and leadership skills, able to motivate internal employees and outside partners;
• Good communication skills and strong customer service awareness and teamwork spirit;
• Accept frequently international business trip.

• Provide technical support (IVD Lab equipment) to local distributors;
• Service management and improvement (training ,spare parts, trouble shoot) to local distributors;
• Execute headquarters’ service requirement and establish suitable service strategy for the local market;
• Maintain and improve customer satisfaction and improvement, dynamic competition investigation;
• Organize added-value service to local market, improving Mindray service reputation;
• Achieve targets on service sales revenue and contract signing.

• Strong coaching and leadership skills
• Good communication skills
• Strong customer service awareness
• Teamwork spirit

• Bachelor's Degree (mandatory) in engineering (bioengineering/Biomedical) or equivalent
• Specialization in Biotechnology, Biomedical equipment or equivalent is preferred
• More than 3 years of customer service-related experience in medical industry, IVD LAB product (Chemistry/Immunoassay/Hematology and so on)
• Quality Control experience is preferred
• Accept frequently international business trip