The Senior Manager, Self-Help Groups exists to drive growth and profitability within the self-help group segment by developing tailored financial solutions, strengthening customer engagement, and ensuring effective execution of business strategies. The role focuses on proposition design, portfolio management, and stakeholder collaboration to position the bank as the trusted financial partner for self-help groups.

Key Responsibilities:

Segment Growth & Business Development

• Implement strategies to expand the self-help groups portfolio in alignment with Retail Banking goals.
• Drive acquisition, retention, and cross-sell initiatives to achieve growth and profitability targets.
• Monitor portfolio performance and recommend tactical actions to sustain momentum.

Proposition Development & Portfolio Management

• Design and deliver products and services that address the financial needs of self-help groups.
• Enhance offerings to support credit, savings, and investment requirements.
• Track and report on portfolio trends, ensuring solutions remain competitive and relevant.

Customer & Stakeholder Engagement

• Build and maintain strong relationships with self-help groups, community organizations, and partners.
• Act as a liaison to ensure responsive solutions and superior service delivery.
• Support outreach and community engagement initiatives to strengthen visibility and trust.

Risk & Compliance Management

• Ensure all self-help group activities comply with regulatory standards and internal risk frameworks.
• Identify and mitigate risks related to lending, group governance, and operational processes.
• Promote strong governance practices within self-help group engagements.

Collaboration & Execution

• Work with cross-functional teams including product, digital, operations, and marketing to deliver initiatives.
• Support frontline teams with training, tools, and guidance to better serve self-help group clients.
• Ensure effective execution of campaigns, programs, and product rollouts within the segment.

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s degree in business or any relevant degree.
• 10 years’ work experience, with at least:
  • 10 years’ experience in Sales(essential).
  • 8 years’ experience in Microfinance(essential).
  • 7 years’ experience in Credit Appraisal(essential).
  • 7 years’ experience Portfolio Management(essential).
  • 10 years’ experience General Banking(desired)
  • 6 years’ experience in Product Development(desired)
  • 6 years’ experience in Customer care/Relationship Management(essential).
  • 5 years’ experience in People Management
  • 7 years’ experience in Performance Management(essential).

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Tuesday,3rd February 2026.

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.

• Implement strategies to expand the self-help groups portfolio in alignment with Retail Banking goals.
• Drive acquisition, retention, and cross-sell initiatives to achieve growth and profitability targets.
• Monitor portfolio performance and recommend tactical actions to sustain momentum.
• Design and deliver products and services that address the financial needs of self-help groups.
• Enhance offerings to support credit, savings, and investment requirements.
• Track and report on portfolio trends, ensuring solutions remain competitive and relevant.
• Build and maintain strong relationships with self-help groups, community organizations, and partners.
• Act as a liaison to ensure responsive solutions and superior service delivery.
• Support outreach and community engagement initiatives to strengthen visibility and trust.
• Ensure all self-help group activities comply with regulatory standards and internal risk frameworks.
• Identify and mitigate risks related to lending, group governance, and operational processes.
• Promote strong governance practices within self-help group engagements.
• Work with cross-functional teams including product, digital, operations, and marketing to deliver initiatives.
• Support frontline teams with training, tools, and guidance to better serve self-help group clients.
• Ensure effective execution of campaigns, programs, and product rollouts within the segment.

• Sales
• Microfinance
• Credit Appraisal
• Portfolio Management
• General Banking
• Product Development
• Customer care/Relationship Management
• People Management
• Performance Management

• Bachelor’s degree in business or any relevant degree.