Background information about the job or company (e.g., role context, company overview)

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

Responsibilities or duties

Defines & executes the Agriculture MSME sector strategy in alignment with the Retail Division and overall MSME ecosystem agenda.

Drives growth by analyzing market trends, identifying opportunities, and ensuring strategic alignment across internal stakeholders and delivery channels.

Oversees and develops the Agriculture MSME team, ensuring appropriate resourcing, capability building, and high performance in delivering sector objectives.

Collaborates with product, digital, and marketing teams to design and refine competitive sector-specific financial solutions that meet evolving customer needs.

Ensures strong risk management and compliance with all regulatory, prudential, and operational standards relevant to the Agriculture MSME portfolio.

Monitors financial performance, customer satisfaction, and market share to ensure sustainable growth and continuous improvement within the

Qualifications or requirements (e.g., education, skills)

Academic & Professional

Education Bachelor’s Degree Degree from a recognized university RQ

Professional Qualifications Project management or business field AA

Master’s Degree Business Administration OR related field AA

Experience needed

Total Minimum No of Years Experience Required 7

Proactive selling skills in agriculture or related field 7 RQ

Credit Underwriting Skills 5 ES

Customer Relationship management 7 ES

Banking Operations 2 DE

Business research and product development 4 AA

Project management 2 AA

• Define and implement the Agriculture MSME sector strategy in alignment with the Retail Division and MSME ecosystem strategic agenda.
• Analyse sector trends, competitor activity and market opportunities to inform business decisions.
• Collaborate with internal stakeholders to align Agriculture MSME initiatives with organisational priorities and capabilities.
• Identify and drive human capital requirements for the Agriculture MSME portfolio.
• Support and guide sales and service teams in delivering the Agriculture MSME sector offering.
• Build and maintain strong relationships with Branch network and Digital teams to ensure seamless delivery of sector solutions.
• Develop, coach and retain a high-performing Agriculture MSME sector team.
• Identify training and development needs specific to Agriculture sector requirements and support targeted interventions.
• Collaborate with product and digital teams to co-create and refine MSME Agriculture sector products and solutions.
• Ensure product offerings are competitive and meet evolving sector needs, particularly in financing, cash management and digital solutions.
• Ensure all operational processes relevant to the Agriculture MSME sector (transaction, incident, problem and change management) are documented, updated and adhered to.
• Identify and proactively manage sector-specific risks, ensuring effective monitoring and timely corrective action.
• Ensure compliance with regulatory, Anti-Money Laundering, Sanctions, and prudential requirements for the Agriculture MSME sector.
• Build and enhance the Agriculture MSME sector value proposition, focusing on customer experience and service differentiation.
• Drive customer migration to optimal channels, supporting efficiency and customer convenience.
• Implement sector-specific customer retention initiatives and monitor performance.
• Track and enhance customer satisfaction and sector market share.
• Develop and manage the Agriculture MSME sector budget and financial targets.
• Monitor sector financial performance, identify variances, and drive corrective action where necessary.
• Ensure timely reporting on sector performance, highlighting key trends and insights.

• Proactive selling skills in agriculture or related field
• Credit Underwriting Skills
• Customer Relationship management
• Banking Operations
• Business research and product development
• Project management

• Bachelor’s Degree from a recognized university
• Professional Qualifications in Project management or business field
• Master’s Degree in Business Administration OR related field