About the Role

We are seeking a highly motivated SDR Supervisor to lead, develop, and mentor a high-performing Sales Development team. This role is responsible for driving team performance, coaching SDRs, ensuring KPI achievement, maintaining operational excellence, and fostering a culture of accountability and continuous improvement.

The ideal candidate has a strong background in sales leadership, outbound sales environments, and performance management, with the ability to motivate teams and deliver consistent results.

Key Responsibilities

• Lead, coach, and develop a team of SDRs to achieve and exceed performance goals.
• Monitor and manage key sales metrics, including outbound calls, lead generation, meeting bookings, conversion rates, CRM accuracy, and productivity.
• Conduct regular coaching sessions, performance reviews, and one-on-one meetings.
• Create and implement Performance Improvement Plans (PIPs) when necessary.
• Lead quality assurance initiatives, including call reviews, role-playing exercises, and training sessions.
• Ensure compliance with sales processes, prospecting frameworks, CRM standards, and communication guidelines.
• Analyze performance data and prepare daily, weekly, and monthly reports.
• Identify opportunities for process optimization and operational efficiency.
• Collaborate with leadership to execute sales strategies and improve team performance.
• Develop future team leaders and promote professional growth within the organization.

Qualifications Required

• Minimum 3 years of leadership experience in:
  • SDR/BDR Team Management
  • Outbound Sales
  • Call Center Operations
  • Appointment Setting
  • High-Volume Sales Environments
• Proven experience managing KPI-driven sales teams.
• Advanced or Fluent English communication skills.
• Strong leadership, coaching, and people-management abilities.
• Excellent analytical, reporting, and organizational skills.
• Experience managing CRM and sales technology platforms.

Preferred Technical Experience

• Salesforce
• HubSpot
• Apollo.io
• Dialers and Sales Automation Tools
• Sales Reporting Platforms

Ideal Candidate

• Results-driven leader with a strong sense of accountability.
• Exceptional coaching and mentoring skills.
• Comfortable working in fast-paced, high-performance environments.
• Strong problem-solving and decision-making capabilities.
• Passionate about team development and continuous improvement.
• Able to motivate teams and drive consistent sales performance.

• Lead, coach, and develop a team of SDRs to achieve and exceed performance goals.
• Monitor and manage key sales metrics, including outbound calls, lead generation, meeting bookings, conversion rates, CRM accuracy, and productivity.
• Conduct regular coaching sessions, performance reviews, and one-on-one meetings.
• Create and implement Performance Improvement Plans (PIPs) when necessary.
• Lead quality assurance initiatives, including call reviews, role-playing exercises, and training sessions.
• Ensure compliance with sales processes, prospecting frameworks, CRM standards, and communication guidelines.
• Analyze performance data and prepare daily, weekly, and monthly reports.
• Identify opportunities for process optimization and operational efficiency.
• Collaborate with leadership to execute sales strategies and improve team performance.
• Develop future team leaders and promote professional growth within the organization.

• SDR/BDR Team Management
• Outbound Sales
• Call Center Operations
• Appointment Setting
• High-Volume Sales Environments
• KPI-driven sales teams management
• Advanced or Fluent English communication
• Leadership
• Coaching
• People-management
• Analytical skills
• Reporting skills
• Organizational skills
• CRM management
• Sales technology platforms management
• Salesforce
• HubSpot
• Apollo.io
• Dialers and Sales Automation Tools
• Sales Reporting Platforms
• Problem-solving
• Decision-making

• Minimum 3 years of leadership experience in SDR/BDR Team Management, Outbound Sales, Call Center Operations, Appointment Setting, High-Volume Sales Environments
• Proven experience managing KPI-driven sales teams.
• Advanced or Fluent English communication skills.
• Strong leadership, coaching, and people-management abilities.
• Excellent analytical, reporting, and organizational skills.
• Experience managing CRM and sales technology platforms.