Background information about the job or company (e.g., role context, company overview)

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.

Responsibilities or duties

• Conduct Physician outpatient clinics in line with the hospital schedules and attend to both walk-in and referred patients.
• Attend to all patients who require physician review within hospital standard operating procedures, national and internationally guidelines.
• Conducting timely ward rounds/patient reviews for all internal medicine patients in the hospital, in line with the hospital standard operating procedures, national, and international treatment guidelines.
• Accurate and clear documentation of patient history, physical examination, investigations, and management.
• Provide clarity of investigations to be carried out and interpretation of the results and ensure update to the patients and the next of kin.
• Facilitate patient admissions, necessary consents, and discharges.
• Counsel clients on treatment and compliance to treatment (patient and family) while ensuring their participation in decision making in their management.
• Carry out procedures and surgical interventions as per authorized/licensed privileges while ensuring high quality of care/services and safety of patients.
• Conduct family conferences in line with hospital standard operating procedures
• Participate in morbidity and mortality audits and meetings.
• Participation in incident reporting, root cause analysis and Quality Improvement Plan
• Participate in the continuous review and improvement of departmental standard operating procedures
• Facilitate Continuous Medical Education, mentorship, and skills training to colleagues
• Acquiring new skills on best practices and proactively facilitate implementation.
• Maintain a positive work attitude and foster teamwork.
• Always maintain patient privacy and confidentiality.
• Ensure patient satisfaction through quality of care, communication, feedback and escalation and demonstrate follow-up and improvement.
• Ensure sustainability and growth by:
• Increasing the quality and diversity of services offered in the facility.
• supporting outreach activities.
• Support revenue cycle management through ensuring pre-authorization, billing, and accurately filling of all necessary claims’ documentation.
• Maintaining awareness about credit limits.
• Ensure that Avenue corporate governance policies are adhered to.
• Prevent, detect and report any fraud or criminal activity
• Timely review and implementation of audit recommendations
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
• Any other duty as assigned by your immediate supervisor in line with the job description.

Qualifications or requirements (e.g., education, skills)

Specialist recognition in Internal Medicine

Masters in Internal Medicine

Bachelor’s degree in medicine and surgery

Fellowship in cardiology/endocrinology/Nephrology

Experience needed

5 years' experience in a related position

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Key Deliverables

• Quality improvement
• Innovative products
• Stakeholder satisfaction

Key Competencies

• Customer Focus
• Strong interpersonal and communication skills
• Result Oriented
• Research skills
• Teamwork
• Empathetic

• Conduct Physician outpatient clinics in line with the hospital schedules and attend to both walk-in and referred patients.
• Attend to all patients who require physician review within hospital standard operating procedures, national and internationally guidelines.
• Conducting timely ward rounds/patient reviews for all internal medicine patients in the hospital, in line with the hospital standard operating procedures, national, and international treatment guidelines.
• Accurate and clear documentation of patient history, physical examination, investigations, and management.
• Provide clarity of investigations to be carried out and interpretation of the results and ensure update to the patients and the next of kin.
• Facilitate patient admissions, necessary consents, and discharges.
• Counsel clients on treatment and compliance to treatment (patient and family) while ensuring their participation in decision making in their management.
• Carry out procedures and surgical interventions as per authorized/licensed privileges while ensuring high quality of care/services and safety of patients.
• Conduct family conferences in line with hospital standard operating procedures
• Participate in morbidity and mortality audits and meetings.
• Participation in incident reporting, root cause analysis and Quality Improvement Plan
• Participate in the continuous review and improvement of departmental standard operating procedures
• Facilitate Continuous Medical Education, mentorship, and skills training to colleagues
• Acquiring new skills on best practices and proactively facilitate implementation.
• Maintain a positive work attitude and foster teamwork.
• Always maintain patient privacy and confidentiality.
• Ensure patient satisfaction through quality of care, communication, feedback and escalation and demonstrate follow-up and improvement.
• Increasing the quality and diversity of services offered in the facility.
• Supporting outreach activities.
• Support revenue cycle management through ensuring pre-authorization, billing, and accurately filling of all necessary claims’ documentation.
• Maintaining awareness about credit limits.
• Ensure that Avenue corporate governance policies are adhered to.
• Prevent, detect and report any fraud or criminal activity
• Timely review and implementation of audit recommendations
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
• Any other duty as assigned by your immediate supervisor in line with the job description.

• Customer Focus
• Strong interpersonal and communication skills
• Result Oriented
• Research skills
• Teamwork
• Empathetic

• Specialist recognition in Internal Medicine
• Masters in Internal Medicine
• Bachelor’s degree in medicine and surgery
• Fellowship in cardiology/endocrinology/Nephrology