Job Summary:

Guests House Limited is seeking a friendly and professional Remote Guest Communications Assistant to support guests, solve problems, and make every stay memorable. The successful candidate will handle guest calls and messages via Airbnb, Booking.com, and WhatsApp, manage bookings, coordinate with cleaning and maintenance teams, and update calendars accurately.

Key Responsibilities:

• Handle guest calls & messages via Airbnb, Booking.com & WhatsApp.
• Provide overnight guest support and urgent issue resolution.
• Manage bookings, check-ins, check-outs & special requests.
• Coordinate with cleaning & maintenance teams.
• Update calendars & bookings accurately in Beds24 & Guesty Pulse.

Guest Priorities:

• Great Communication.
• Quick Response.
• Smooth Stays.
• Happy Guests.

Requirements:

• Excellent communication and problem-solving skills.
• Experience with Airbnb, Booking.com & Guesty Pulse is required.
• Confirmation of availability for night shifts.
• Reliable internet connection and home workspace.

What We Offer:

• Fully Remote – Work from home.
• Training & Support.
• Clear Systems & Processes.
• Room to Grow.

Employment Type:

Contract / Part-time

Salary:

Competitive (commensurate with experience)

 Important Notes:

• Only shortlisted candidates will be contacted.

• Handle guest calls & messages via Airbnb, Booking.com & WhatsApp.
• Provide overnight guest support and urgent issue resolution.
• Manage bookings, check-ins, check-outs & special requests.
• Coordinate with cleaning & maintenance teams.
• Update calendars & bookings accurately in Beds24 & Guesty Pulse.

• Excellent communication and problem-solving skills.
• Experience with Airbnb, Booking.com & Guesty Pulse.
• Confirmation of availability for night shifts.
• Reliable internet connection and home workspace.

• Experience with Airbnb, Booking.com & Guesty Pulse is required.
• Confirmation of availability for night shifts.
• Reliable internet connection and home workspace.