Background

Bollard was established in September 2016, to provide professional HR support for SMEs through tailormade solutions. We work with our clients through need identification, solution design and deployment. In this Volatile, Uncertain, Complex and Ambiguous business environment, we believe in close partnership with our clients. This has enabled us walk with t...

The Quality Control (QC) Officer is responsible for ensuring complete quality control across all stages of agro-processing operations. This includes incoming raw materials, in-process processing, hygienic monitoring, finished goods inspection, and lab coordination. The role demands full-time factory floor presence, strict adherence to BRCGS/HACCP guidelines, and close collaboration with production teams.

Key Roles & Responsibilities

Intake Quality Control

All incoming raw materials, processing aids, additives, chemicals, equipment, and packaging materials are inspected against approved specifications. Delivery documentation, supplier identification, traceability information, and compliance certificates are verified. Nonconforming materials are identified, segregated, documented, and reported immediately to the Quality Assurance Manager.

In-Process Quality Control

Conduct inline checks for critical production stages: ripening, washing, peeling, slicing, spreading, sulphiting, drying, cooling, removing, sorting, sizing, packing, and storage. Monitor fruit quality parameters (brix, moisture, water activity, texture, defects, SO2). Ensure adherence to approved SOPs and train shop-floor workers on food safety specifications.

Food Safety Monitoring

Monitor CCPs, oPRPs, and control measures per the food safety plan. Verify compliance with personal hygiene, PPE protocols, and hand-washing practices. Complete routine inspections of production areas, equipment, utensils, and food contact surfaces while verifying cleaning and disinfection activities. Report incidents promptly.

Finished Product QC & Dispatch

Inspect all finished goods against customer and internal specifications prior to release. Verify packaging integrity, seal quality, pack weight, label accuracy, and presentation. Inspect export containers per checklist before loading. Complete and verify all dispatch documentation (dispatch check sheet, COA, loading sheet, packing list).

Sampling & Laboratory Coordination

Collect representative samples (raw, WIP, finished product) as per the sampling plan. Conduct in-house laboratory testing and accurately document results. Maintain laboratory equipment in good working order, perform scheduled calibration/verification, and manage real-time inventory of lab consumables for timely replenishment.

Traceability & Record Keeping

Ensure raw materials, WIP, packaging, and finished goods are properly identified and tracked across the workflow. Immediately report traceability gaps or missing batch codes. Maintain precise production/QC inspection sheets, lab reports, product release checklists, and NCRs, verifying record accuracy daily prior to QAM submission.

Certification, Audits & Inspections

Support continuous implementation of BRCGS standards, HACCP plans, and operating procedures. Maintain audit readiness for customer, regulatory, and thirdparty inspections. Execute assigned internal audits on time, assist in audit finding closures, and verify corrective action implementation.

Nonconformance & CAPA Support

Identify and document nonconformances (product specifications, hygiene, or process parameter deviations). Participate in root-cause analysis (RCA) and support implementation of corrective and preventive actions (CAPA). Assist in investigating customer complaints by preparing relevant quality data and historical logs.

Continuous Improvement & Reporting

Active participation in site quality improvement initiatives focused on reducing product defects, rejections, rework, product losses, and contamination risks. Support the Quality Assurance Manager in compiling daily, weekly, and monthly quality performance reports

• Ensuring complete quality control across all stages of agro-processing operations, including incoming raw materials, in-process processing, hygienic monitoring, finished goods inspection, and lab coordination.
• Conducting inline checks for critical production stages: ripening, washing, peeling, slicing, spreading, sulphiting, drying, cooling, removing, sorting, sizing, packing, and storage.
• Monitoring fruit quality parameters (brix, moisture, water activity, texture, defects, SO2).
• Ensuring adherence to approved SOPs and training shop-floor workers on food safety specifications.
• Monitoring CCPs, oPRPs, and control measures per the food safety plan.
• Verifying compliance with personal hygiene, PPE protocols, and hand-washing practices.
• Completing routine inspections of production areas, equipment, utensils, and food contact surfaces while verifying cleaning and disinfection activities.
• Inspecting all finished goods against customer and internal specifications prior to release.
• Verifying packaging integrity, seal quality, pack weight, label accuracy, and presentation.
• Inspecting export containers per checklist before loading.
• Completing and verifying all dispatch documentation (dispatch check sheet, COA, loading sheet, packing list).
• Collecting representative samples (raw, WIP, finished product) as per the sampling plan.
• Conducting in-house laboratory testing and accurately documenting results.
• Maintaining laboratory equipment in good working order, performing scheduled calibration/verification, and managing real-time inventory of lab consumables for timely replenishment.
• Ensuring raw materials, WIP, packaging, and finished goods are properly identified and tracked across the workflow.
• Reporting traceability gaps or missing batch codes immediately.
• Maintaining precise production/QC inspection sheets, lab reports, product release checklists, and NCRs, verifying record accuracy daily prior to QAM submission.
• Supporting continuous implementation of BRCGS standards, HACCP plans, and operating procedures.
• Maintaining audit readiness for customer, regulatory, and thirdparty inspections.
• Executing assigned internal audits on time, assisting in audit finding closures, and verifying corrective action implementation.
• Identifying and documenting nonconformances (product specifications, hygiene, or process parameter deviations).
• Participating in root-cause analysis (RCA) and supporting implementation of corrective and preventive actions (CAPA).
• Assisting in investigating customer complaints by preparing relevant quality data and historical logs.
• Active participation in site quality improvement initiatives focused on reducing product defects, rejections, rework, product losses, and contamination risks.
• Supporting the Quality Assurance Manager in compiling daily, weekly, and monthly quality performance reports.

• BRCGS/HACCP guidelines
• Food safety specifications
• Personal hygiene
• PPE protocols
• Hand-washing practices
• Cleaning and disinfection activities
• Sampling plan
• Laboratory testing
• Laboratory equipment maintenance
• Calibration/verification
• Inventory management
• Traceability
• Record keeping
• BRCGS standards
• HACCP plans
• Root-cause analysis (RCA)
• Corrective and preventive actions (CAPA)
• Quality improvement initiatives

• BA/BSc/HND
• Diploma