A warm and inviting space filled with fresh cut flowers, an overflowing bookcase, freshly baked breads & patisserie, the heartwarming scent of fresh coffee and relaxing music set within some of Nairobi’s most dynamic malls; Artcaffé is a haven from hectic city life. We give our customers a place to rest and relax over great food and drinks made by our passionate team of chefs, baristas and mixologists, to ensure each visit is a memorable experience.

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Quality Assurance Assistant

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

1 - 2 years

Location

Nairobi

Job Field

Manufacturing

Key Responsibilities

Food Safety Management System

• Implement, monitor, and maintain the organization's Food Safety Management System in line with ISO 22000:2018 and other applicable food safety standards.
• Participate in Food Safety Team activities, Management Review Meetings, and continual improvement initiatives.

Audits & Verification

• Conduct daily audits and verification of CCPS, OPRPs, and PRPs across the factory and other operational areas.
• Identify and report deviations from CCP, PRP, and OPRP requirements.
• Ensure appropriate corrective actions are initiated, documented, and followed up to closure.
• Escalate significant food safety risks or repeated non-conformities to the QA Manager and relevant department heads.

Customer Complaints & Traceability

• Maintain and regularly update the Customer Complaints Log.
• Analyse customer complaint data and identify recurring trends, patterns, high-risk products, processes, or locations requiring management attention.
• Conduct daily internal and external traceability verification exercises.
• Participate in mock recalls and product withdrawal exercises to assess the effectiveness and response time of traceability and recall systems.

Corrective Actions

• Initiate Corrective Action Requests for major non-conformities identified within production processes.
• Ensure responsible departments develop and implement appropriate corrective actions within defined timelines.

Qualifications & Experience

Education: Bachelor's degree or Diploma in Food Science & Technology, Industrial Chemistry, Biochemistry, or a related field.

Experience: 1-2 years of experience in a busy food manufacturing industry.

Training:

• ISO 22000:2018 implementation.
• HACCP implementation.

Certification: Internal Auditor Certificate in ISO 22000:2018, Food Safety, Quality Management Systems, or a relevant equivalent.

Knowledge: Knowledge of applicable food safety, occupational health and safety, and quality regulatory requirements.

Added advantage

• Training in FSSC 22000, ISO 9001, ISO/TS 22002, TACCP. VACCP, Food Defence, Food Fraud, or other relevant food safety standards.
• Experience in food sampling and laboratory testing procedures.
• Training in First Aid, Fire Safety, Emergency Response, Incident Investigation, or Risk Assessment.
• Knowledge of regulatory and statutory compliance requirements within the food industry.

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• Implement, monitor, and maintain the organization's Food Safety Management System in line with ISO 22000:2018 and other applicable food safety standards.
• Participate in Food Safety Team activities, Management Review Meetings, and continual improvement initiatives.
• Conduct daily audits and verification of CCPS, OPRPs, and PRPs across the factory and other operational areas.
• Identify and report deviations from CCP, PRP, and OPRP requirements.
• Ensure appropriate corrective actions are initiated, documented, and followed up to closure.
• Escalate significant food safety risks or repeated non-conformities to the QA Manager and relevant department heads.
• Maintain and regularly update the Customer Complaints Log.
• Analyse customer complaint data and identify recurring trends, patterns, high-risk products, processes, or locations requiring management attention.
• Conduct daily internal and external traceability verification exercises.
• Participate in mock recalls and product withdrawal exercises to assess the effectiveness and response time of traceability and recall systems.
• Initiate Corrective Action Requests for major non-conformities identified within production processes.
• Ensure responsible departments develop and implement appropriate corrective actions within defined timelines.

• ISO 22000:2018 implementation
• HACCP implementation
• Internal Auditor Certificate in ISO 22000:2018, Food Safety, Quality Management Systems
• Knowledge of applicable food safety, occupational health and safety, and quality regulatory requirements
• FSSC 22000, ISO 9001, ISO/TS 22002, TACCP, VACCP, Food Defence, Food Fraud knowledge (added advantage)
• Food sampling and laboratory testing procedures (added advantage)
• First Aid, Fire Safety, Emergency Response, Incident Investigation, or Risk Assessment training (added advantage)
• Knowledge of regulatory and statutory compliance requirements within the food industry (added advantage)

• Bachelor's degree or Diploma in Food Science & Technology, Industrial Chemistry, Biochemistry, or a related field.
• 1-2 years of experience in a busy food manufacturing industry.
• Internal Auditor Certificate in ISO 22000:2018, Food Safety, Quality Management Systems, or a relevant equivalent.