Job Summary

The Pump Attendant will be responsible for providing excellent customer service while dispensing fuel, lubricants, and related products. They will ensure accuracy in transactions, safety in operations, and a clean, well maintained working environment to support smooth station operations.

Key Responsibilities

• Dispense petrol, diesel, and other fuel products efficiently and safely while providing quality customer service, including checking oil, water, tire pressure, and cleaning windscreens.
• Promote and sell lubricants, car care products, and other station services to enhance customer experience and drive sales.
• Keep the pump area clean, tidy, and free from hazards while ensuring fuel pumps, nozzles, and surrounding areas are cleaned regularly.
• Assist in maintaining overall station cleanliness, including the forecourt area.
• Monitor fuel levels in pumps and promptly notify the supervisor when stock is low.
• Track and report sales of lubricants and other related products.
• Assist in receiving and verifying fuel deliveries when required.
• Ensure compliance with company policies, health and safety standards, and all regulatory requirements within the petroleum sector.
• Respond to customers in a friendly and timely manner.
• Identify potential business risks and propose appropriate mitigation strategies

Academic & Professional Qualifications

• KCSE Certificate (Minimum D+)
• Previous experience as a pump attendant is an added advantage.
• Knowledge of fuel products, lubricants, and basic car care services (engine oil checks, tire pressure, water levels) is an added advantage.
• Understanding of safety procedures related to fuel handling, fire risks, spill control, and station operations.
• High level of integrity, honesty, and reliability
• Additional training in customer service or basic mechanics is an added advantage.

• Dispense petrol, diesel, and other fuel products efficiently and safely while providing quality customer service, including checking oil, water, tire pressure, and cleaning windscreens.
• Promote and sell lubricants, car care products, and other station services to enhance customer experience and drive sales.
• Keep the pump area clean, tidy, and free from hazards while ensuring fuel pumps, nozzles, and surrounding areas are cleaned regularly.
• Assist in maintaining overall station cleanliness, including the forecourt area.
• Monitor fuel levels in pumps and promptly notify the supervisor when stock is low.
• Track and report sales of lubricants and other related products.
• Assist in receiving and verifying fuel deliveries when required.
• Ensure compliance with company policies, health and safety standards, and all regulatory requirements within the petroleum sector.
• Respond to customers in a friendly and timely manner.
• Identify potential business risks and propose appropriate mitigation strategies

• Customer service
• Sales
• Fuel handling
• Safety procedures
• Basic car care
• Integrity
• Honesty
• Reliability

• KCSE Certificate (Minimum D+)
• Previous experience as a pump attendant is an added advantage.
• Knowledge of fuel products, lubricants, and basic car care services (engine oil checks, tire pressure, water levels) is an added advantage.
• Understanding of safety procedures related to fuel handling, fire risks, spill control, and station operations.
• High level of integrity, honesty, and reliability
• Additional training in customer service or basic mechanics is an added advantage.