Location: Kisumu Hospital

Department: Medical Services Management

Reports To: Medical Services Manager

Job Purpose

To lead, coordinate, and ensure high-quality, patient-centered, and efficient delivery of all outpatient services — including General OPD, A&E, Specialist Clinics, Chronic Disease Clinics, Wellness, Dental, Dialysis, ANC, Vaccination, HIV/TB, and OPAT. The role also ensures clinical quality, staff performance, financial sustainability, and strategic growth of outpatient services.

Key Responsibilities

1. People Management

• Supervise all outpatient staff (nurses, doctors, specialists, and support teams).
• Ensure adequate staffing, efficient scheduling, and prudent leave management.
• Identify training needs and coordinate staff development.
• Maintain high staff motivation, accountability, and teamwork.
• Handle performance recognition and disciplinary actions per policy.

2. Operational Oversight

• Manage daily operations across all outpatient service areas.
• Ensure efficient patient flow, scheduling, and room allocation.
• Collaborate with the Client Experience team for appointment management.
• Coordinate specialist clinics and referrals to ensure continuity of care.

3. Clinical Quality & Safety

• Ensure compliance with internal and external standards (SafeCare, ISO, COHSASA).
• Oversee infection control, clinical documentation, and incident reporting.
• Enforce evidence-based care, proper ICD coding, and audit participation.
• Drive continuous quality improvement initiatives.

4. Patient Experience

• Monitor and improve patient waiting times and satisfaction.
• Address complaints and root causes with the Client Experience team.
• Champion patient dignity, confidentiality, and service excellence.

5. Financial Management & Service Growth

• Maintain budget discipline and ensure accurate, timely billing.
• Minimize claim rejections and manage insurance pre-authorizations.
• Support marketing, patient retention, and service expansion initiatives.
• Enhance outpatient financial performance and growth.

6. Strategic Development & Innovation

• Lead new service line development and digital health innovations.
• Engage in hospital strategic planning, health promotion, and preventive programs.
• Build partnerships with internal and external stakeholders.

7. Governance & Reporting

• Participate in committees and strategic meetings.
• Ensure timely reporting of performance metrics, audits, and quality data.

Person Specification

1. A medical degree (MBChB) or B.Sc. Nursing or Diploma in Nursing (KRCHN)
2. A master’s degree or a relevant post graduate training in management will be an added advantage
3. A valid Professional Practicing License
4. Minimum of 3 years of relevant working experience in healthcare management
5. Senior management experience in healthcare

• Supervise all outpatient staff (nurses, doctors, specialists, and support teams)
• Ensure adequate staffing, efficient scheduling, and prudent leave management
• Identify training needs and coordinate staff development
• Maintain high staff motivation, accountability, and teamwork
• Handle performance recognition and disciplinary actions per policy
• Manage daily operations across all outpatient service areas
• Ensure efficient patient flow, scheduling, and room allocation
• Collaborate with the Client Experience team for appointment management
• Coordinate specialist clinics and referrals to ensure continuity of care
• Ensure compliance with internal and external standards (SafeCare, ISO, COHSASA)
• Oversee infection control, clinical documentation, and incident reporting
• Enforce evidence-based care, proper ICD coding, and audit participation
• Drive continuous quality improvement initiatives
• Monitor and improve patient waiting times and satisfaction
• Address complaints and root causes with the Client Experience team
• Champion patient dignity, confidentiality, and service excellence
• Maintain budget discipline and ensure accurate, timely billing
• Minimize claim rejections and manage insurance pre-authorizations
• Support marketing, patient retention, and service expansion initiatives
• Enhance outpatient financial performance and growth
• Lead new service line development and digital health innovations
• Engage in hospital strategic planning, health promotion, and preventive programs
• Build partnerships with internal and external stakeholders
• Participate in committees and strategic meetings
• Ensure timely reporting of performance metrics, audits, and quality data

• A medical degree (MBChB) or B.Sc. Nursing or Diploma in Nursing (KRCHN)
• A master’s degree or a relevant post graduate training in management will be an added advantage
• A valid Professional Practicing License