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Vacancy title:
Operations Supervisor
[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service,Management,Business Operations]
Jobs at:
Solvo Global
Deadline of this Job:
Tuesday, January 6 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Monday, December 29 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company (e.g., role context, company overview)
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...
Responsibilities or duties
- Lead, coach, and supervise call center agents
- Monitor KPIs and ensure service quality standards are met
- Provide training and motivation to the team
- Resolve escalations and guarantee a positive customer experience
Qualifications or requirements (e.g., education, skills)
- Mandatory: Previous experience as a Call Center Supervisor (no exceptions)
- Strong leadership, communication, and organizational skills
- Results-driven, able to work under pressure
- Fluent English and proactive attitude
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Application Link: Click Here to Apply Now
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