Background

The successful candidate will serve as the first point of command during critical incidents, exercising sound judgement and decisive leadership under pressure.

Key Responsibilities

• Lead the operations room during assigned shifts, coordinating operators and ensuring effective monitoring, communication, and information flow.
• Command incident response processes, ensuring incidents are assessed, prioritized, escalated, and coordinated in line with established procedures.
• Maintain operational readiness of communication, monitoring, dispatch, and incident management systems, identifying and escalating equipment or system gaps.
• Manage radio communications, ensuring proper net management, channel discipline, call protocols, and adherence to communication procedures.
• Monitor and coordinate field operations, maintaining situational awareness and supporting teams with timely information and tactical direction during incidents.
• Prepare accurate operational reports and shift handovers, documenting incidents, actions taken, outstanding issues, and relevant operational trends.
• Identify capability gaps in equipment, procedures, systems, or personnel and provide practical recommendations to senior management to strengthen operational effectiveness.

Key Qualifications

• A Degree or Diploma in Security Management, ICT, Criminology /KCSE qualification with a minimum grade of B in Mathematics and English.
• 5 years’ experience in security, military, law enforcement, wildlife protection, or an operations centre environment.
• Demonstrated tactical or command experience, with the ability to remain calm and decisive during high-pressure incidents.
• Strong knowledge of radio communication protocols, including net management, channel discipline, escalation procedures, and operating protocols.
• Strong IT literacy and systems aptitude, with experience operating or supervising multi-platform monitoring, dispatch, or incident management systems.

• Lead the operations room during assigned shifts, coordinating operators and ensuring effective monitoring, communication, and information flow.
• Command incident response processes, ensuring incidents are assessed, prioritized, escalated, and coordinated in line with established procedures.
• Maintain operational readiness of communication, monitoring, dispatch, and incident management systems, identifying and escalating equipment or system gaps.
• Manage radio communications, ensuring proper net management, channel discipline, call protocols, and adherence to communication procedures.
• Monitor and coordinate field operations, maintaining situational awareness and supporting teams with timely information and tactical direction during incidents.
• Prepare accurate operational reports and shift handovers, documenting incidents, actions taken, outstanding issues, and relevant operational trends.
• Identify capability gaps in equipment, procedures, systems, or personnel and provide practical recommendations to senior management to strengthen operational effectiveness.

• Strong knowledge of radio communication protocols, including net management, channel discipline, escalation procedures, and operating protocols.
• Strong IT literacy and systems aptitude, with experience operating or supervising multi-platform monitoring, dispatch, or incident management systems.
• Demonstrated tactical or command experience.
• Ability to remain calm and decisive during high-pressure incidents.

• A Degree or Diploma in Security Management, ICT, Criminology /KCSE qualification with a minimum grade of B in Mathematics and English.
• 5 years’ experience in security, military, law enforcement, wildlife protection, or an operations centre environment.