Background

The genesis of Gulf African Bank (GAB) can be traced back to 2005, when a group of motivated Kenyans envisioned establishing an Islamic bank as an alternative to conventional banking in the country. By conducting business on the principles of Shari'ah, the bank would provide an ethical and fair mode of banking for all. Gulf African Bank is the first a...

Key Responsibilities:

• Monitor network, server, and infrastructure health using monitoring and alerting tools
• Administer and support network devices, including routers, switches, and firewalls
• Troubleshoot and resolve issues across LAN, WAN, wireless, VoIP, and transmission networks
• Respond to incidents, raise and track tickets, and ensure timely resolution within SLAs
• Perform root cause analysis (RCA) and implement preventive measures
• Act as a key escalation point for network and infrastructure incidents
• Review and execute remediation actions for SOC-identified security incidents (e.g., firewall rule updates, endpoint isolation via NAC)
• Support remediation of infrastructure vulnerabilities in coordination with system and application owners
• Support domain services (DNS, DHCP, authentication) and Network Access Control (NAC) systems
• Assist in VoIP support, including IP telephony and call quality troubleshooting
• Execute approved changes, upgrades, and maintenance activities (including after-hours work where required)
• Maintain accurate documentation, including network diagrams, runbooks, and knowledge base articles
• Any other duties assigned by the supervisor

Qualifications & Experience

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
• Minimum CCNA certification (or equivalent) required
• Additional certifications (advantage): CompTIA Network+, Security+, ITIL, or vendor-specific certifications
• 3–5 years’ experience in a NOC, network operations, or network support environment

Technical Skills

• Strong knowledge of TCP/IP, routing, switching, VLANs, VPNs
• Hands-on experience with routers, switches, and firewalls
• Familiarity with Network Access Control (NAC) solutions
• Working knowledge of VoIP technologies (SIP, IP telephony)
• Understanding of Active Directory, DNS, and DHCP
• Experience with monitoring tools (e.g., SolarWinds, Nagios, Wireshark)
• Basic understanding of cybersecurity and incident response processes

Key Competencies

• Strong troubleshooting and analytical skills
• Ability to work in a 24/7 shift environment
• Good communication and teamwork skills
• High attention to detail and documentation discipline
• Ability to manage multiple priorities under pressure

Working Conditions

• Shift-based role (day/night/weekends)
• On-call support may be required
• High paced environment

Performance Metrics

• Incident response and resolution (MTTR)
• Network uptime and availability
• Effectiveness of SOC incident remediation
• Timely closure of vulnerability remediation actions
• Quality and accuracy of documentation

• Monitor network, server, and infrastructure health using monitoring and alerting tools
• Administer and support network devices, including routers, switches, and firewalls
• Troubleshoot and resolve issues across LAN, WAN, wireless, VoIP, and transmission networks
• Respond to incidents, raise and track tickets, and ensure timely resolution within SLAs
• Perform root cause analysis (RCA) and implement preventive measures
• Act as a key escalation point for network and infrastructure incidents
• Review and execute remediation actions for SOC-identified security incidents (e.g., firewall rule updates, endpoint isolation via NAC)
• Support remediation of infrastructure vulnerabilities in coordination with system and application owners
• Support domain services (DNS, DHCP, authentication) and Network Access Control (NAC) systems
• Assist in VoIP support, including IP telephony and call quality troubleshooting
• Execute approved changes, upgrades, and maintenance activities (including after-hours work where required)
• Maintain accurate documentation, including network diagrams, runbooks, and knowledge base articles
• Any other duties assigned by the supervisor

• Strong knowledge of TCP/IP, routing, switching, VLANs, VPNs
• Hands-on experience with routers, switches, and firewalls
• Familiarity with Network Access Control (NAC) solutions
• Working knowledge of VoIP technologies (SIP, IP telephony)
• Understanding of Active Directory, DNS, and DHCP
• Experience with monitoring tools (e.g., SolarWinds, Nagios, Wireshark)
• Basic understanding of cybersecurity and incident response processes
• Strong troubleshooting and analytical skills
• Ability to work in a 24/7 shift environment
• Good communication and teamwork skills
• High attention to detail and documentation discipline
• Ability to manage multiple priorities under pressure

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
• Minimum CCNA certification (or equivalent) required
• Additional certifications (advantage): CompTIA Network+, Security+, ITIL, or vendor-specific certifications