Background information about the job or company (e.g., role context, company overview)

Swissport is recruiting for the position of Lounge Coordinator based at Jomo Kenyatta International Airport Nairobi.

Responsibilities or duties

The successful candidate will be responsible for ensuring that operational excellence is delivered without compromising on quality, safety and service delivery.

Main responsibilities

• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
• Provide a welcome service to passengers using the lounge, ensuring a pleasant customer experience.
• Ensure accurate administration of guests entering the lounge in order to support the billing of customer airlines.
• Implement and maintain customer regulations, policies, procedures and requirements.
• Provide relevant information to customer queries and provide solutions to issues guests may experience.
• Assist guests during flight irregularities i.e. delays, cancellations or diverted flights.
• Responsible for 3rd party food & beverage supplier through management and supervision of 3rd party staff.
• Monitor, take stock and liaise with the 3rd party food & beverage supplier on lounge supplies to ensure timely restocking and provision of supplies.
• Monitor and liaise with 3rd party supplier on timely & adequate provision, presentation and quality of food and beverage.
• Ensure general lounge cleanliness and tidiness is maintained at all times; coordinate 3rd party cleaning activities.
• Ensure proper reporting of shift operations to the Lounge Manager.

Qualifications or requirements (e.g., education, skills)

Swissport, as an equal opportunity employer, bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.

• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
• Provide a welcome service to passengers using the lounge, ensuring a pleasant customer experience.
• Ensure accurate administration of guests entering the lounge in order to support the billing of customer airlines.
• Implement and maintain customer regulations, policies, procedures and requirements.
• Provide relevant information to customer queries and provide solutions to issues guests may experience.
• Assist guests during flight irregularities i.e. delays, cancellations or diverted flights.
• Responsible for 3rd party food & beverage supplier through management and supervision of 3rd party staff.
• Monitor, take stock and liaise with the 3rd party food & beverage supplier on lounge supplies to ensure timely restocking and provision of supplies.
• Monitor and liaise with 3rd party supplier on timely & adequate provision, presentation and quality of food and beverage.
• Ensure general lounge cleanliness and tidiness is maintained at all times; coordinate 3rd party cleaning activities.
• Ensure proper reporting of shift operations to the Lounge Manager.

• Swissport, as an equal opportunity employer, bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.