Client & Business Support

Ensure client testing requirements are fully met and agreed turnaround times are achieved.

Respond to client enquiries professionally and promptly.

Identify and implement process improvements to enhance service quality, efficiency, and profitability.

Qualifications & Experience

Bachelor's degree in Microbiology & Biotechnology or Biochemistry

Minimum 5 years' progressive experience in a multi-purpose ISO/IEC 17025:2017 accredited testing laboratory

Progressive experience starting as a Laboratory Analyst and advancing into supervisory or assistant management roles within an ISO/IEC 17025 testing laboratory environment.

Previous employment in more than one independent testing laboratory (food, water, environmental, industrial, inspection-based testing)

Proven experience supervising and managing laboratory teams of at least 10-20 analysts

Registered Technical Signatory with a national accreditation body for a minimum of 3 years

Certified ISO/IEC 17025:2017 Internal Auditor with practical audit experience.

Strong working knowledge of ISO/IEC 17025:2017, HACCP, HSE, and accreditation body requirements.

Proven capability in method development, validation, and verification

Hands-on experience with laboratory equipment including incubators, ovens, autoclaves, and biosafety cabinets familiarity with ISO/IEC 17020 (Inspection Bodies) is an added advantage.

Please note: Experience limited to clinical, hospital, pharmaceutical manufacturing, or research-only laboratories does NOT meet the requirements for this role.

Key Competencies

Strong leadership and people management skills.

Sound technical expertise in microbiological analysis.

Excellent organizational and multitasking abilities.

Strong problem-solving and process improvement mindset.

Ability to work under pressure in a fast-paced environment.

Proficiency in Microsoft Office and familiarity with LIMS.

Excellent written and verbal communication skills.

Why Join Zonal Laboratory Limited

Opportunity to lead a critical function in a growing, accredited laboratory.

Professional and compliance-driven work environment.

Ability to influence quality, operational excellence, and continuous improvement.

• Ensure client testing requirements are fully met and agreed turnaround times are achieved.
• Respond to client enquiries professionally and promptly.
• Identify and implement process improvements to enhance service quality, efficiency, and profitability.

• Strong leadership and people management skills.
• Sound technical expertise in microbiological analysis.
• Excellent organizational and multitasking abilities.
• Strong problem-solving and process improvement mindset.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in Microsoft Office and familiarity with LIMS.
• Excellent written and verbal communication skills.

• Bachelor's degree in Microbiology & Biotechnology or Biochemistry
• Minimum 5 years' progressive experience in a multi-purpose ISO/IEC 17025:2017 accredited testing laboratory
• Progressive experience starting as a Laboratory Analyst and advancing into supervisory or assistant management roles within an ISO/IEC 17025 testing laboratory environment.
• Previous employment in more than one independent testing laboratory (food, water, environmental, industrial, inspection-based testing)
• Proven experience supervising and managing laboratory teams of at least 10-20 analysts
• Registered Technical Signatory with a national accreditation body for a minimum of 3 years
• Certified ISO/IEC 17025:2017 Internal Auditor with practical audit experience.
• Strong working knowledge of ISO/IEC 17025:2017, HACCP, HSE, and accreditation body requirements.
• Proven capability in method development, validation, and verification
• Hands-on experience with laboratory equipment including incubators, ovens, autoclaves, and biosafety cabinets familiarity with ISO/IEC 17020 (Inspection Bodies) is an added advantage.
• Experience limited to clinical, hospital, pharmaceutical manufacturing, or research-only laboratories does NOT meet the requirements for this role.