Who is Mauve Group, and what do we do?

Mauve Group was established in 1996 with a simple office in Italy. Since then, we have expanded to become a leading, award-winning provider of Employer of Record (EoR) and global employment solutions – powered by our all-in-one workforce management platform.

We operate in 150+ countries across seven regions, supporting businesses and organisations across 70+ sectors as they scale internationally and manage their global workforces.

Our mission is to reduce risk, maximise compliance, and enhance employee satisfaction throughout the global HR process.

But that’s not all. Mauve is a people-first community. We understand that our employees are diverse individuals with fulfilling lives beyond work. For those who join us, we offer a range of perks and benefits to support your personal growth and wellbeing – more on these later.

The Main Purpose of Your Role

The Junior Client Manager is responsible for the day-to-day management, growth, and retention of Mauve Tier 4 client accounts. You’ll also support other Client Managers during absences and collaborate with the Global Client Partner and Client Services teams to ensure a smooth customer experience.

This role offers the opportunity to learn through shadowing experienced Client Managers and develop strong client relationships, grow accounts into higher tiers, identify growth opportunities, and support aftersales queries.

Flexibility is key – you may occasionally work outside standard hours to accommodate client needs across time zones.

What Will You Be Doing as the Junior Client Manager?

Qualifications

Essential

Desirable

Knowledge & Experience

Essential

Desirable

Skills and Attributes

Essential Skills

Desirable Skills

Personal Attributes

Perks and Benefits

• Serve as the primary contact for Tier 4 client accounts
• Develop and maintain long-term client relationships
• Understand client needs and deliver tailored solutions
• Set up services for managed accounts with accuracy and compliance
• Identify upselling and cross-selling opportunities
• Generate referrals and support account growth
• Collaborate with internal teams for seamless service delivery
• Resolve client issues in conjunction with Client Services
• Monitor account performance and provide regular updates
• Conduct client check-ins as per Global Client Partner guidelines
• Represent Mauve at regional events, trade shows, and online forums
• Cover PTO for Client Managers to gain experience with faster-paced accounts
• Track and report client activities using Salesforce
• Maintain Salesforce accuracy and a healthy sales pipeline
• Present regular reports on account status and performance
• Collaborate with Inbound and Outbound teams for smooth handovers
• Provide feedback to marketing via Global Client Partners
• Track individual expenses for budget reporting.

• Strong IT skills (MS Office)
• Advanced English communication skills (verbal and written)
• Excellent time management and organisational skills
• Commercial awareness
• Presentation skills
• Strong active listening skills
• Ability to think creatively and strategically
• Understanding of consultative selling and negotiation skills
• Strong attention to detail, with high standards of accuracy and quality
• Coachable and eager to learn
• Flexible and proactive approach to workload with conflicting deadlines
• Strong team working skills
• Quick learner with an interest in developing new skills
• Positive attitude with strong interpersonal skills
• Confident and adaptable

• Degree educated and minimum 1 years' experience in a client facing B2B role
• Degree in Business Administration, Marketing, Economics or a related field
• Experience working for a global organisation.
• Experience working with CRM systems such as Salesforce and Sage People.
• Demonstrable experience of working in a B2B sales environment or allied service such as business development, client services, or products.
• Experience in the professional services sector.
• Experience of successfully managing and growing client accounts.