HISTORY

With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength to strength in the past forty four years t...

Job Summary

We are seeking to recruit a Junior Business Systems & Odoo Support Analyst who will be responsible for supporting the day-to-day operation, maintenance, and adoption of Odoo and other internal business systems across the organization. The role will assist users with system-related issues, support software enhancements and implementations, facilitate user training, and help ensure business processes are effectively supported through technology. This position is ideal for an organized, process-oriented, and proactive individual who is eager to develop a career in business systems, ERP support, automation, and digital transformation.

Duties and Responsibilities

Odoo User Support

• Provide first-level support to users on Odoo.
• Help users with login issues, access requests, basic errors, workflow questions, and system navigation.
• Log Odoo issues clearly and escalate complex problems to ICT, vendors, or senior team members.
• Follow up with users to ensure issues are resolved.
• Support departments using Odoo modules such as Sales, CRM, Invoicing, Procurement, Inventory, HR, Helpdesk, Projects, or Field Service.
• Maintain basic user records, access requests, and support logs.

Requirements & Process Documentation

• Meet users to understand system issues, process gaps, and improvement requests.
• Document business requirements in a clear and structured way.
• Prepare simple process maps, user stories, issue summaries, and change request notes.
• Help identify repeated manual work, duplicate processes, or areas where systems are not being used correctly.
• Support the team in translating business needs into system improvement requests.

UAT & Testing Support

• Assist with User Acceptance Testing for Odoo changes, reports, workflows, and new features.
• Prepare test cases under guidance from the senior team.
• Coordinate testing with users and collect feedback.
• Record bugs, issues, screenshots, and user comments.
• Track UAT sign-offs and unresolved items.
• Help ensure changes are tested before going live.

Internal Software Support

• Support users on other internal systems such as helpdesk software, forms, dashboards, workflow tools, reporting tools, and automation platforms.
• Help configure basic settings, forms, fields, categories, ticket queues, user access, and workflows under supervision.
• Support departments with basic troubleshooting and usage questions.
• Keep records of system requests, configuration changes, and user issues.

Helpdesk & Ticket Management

• Log, categories, assign, and track system support tickets.
• Monitor open issues and follow up with responsible teams.
• Ensure users receive timely updates on their requests.
• Identify recurring issues and flag them for permanent resolution.
• Help maintain a knowledge base of common issues and solutions.

Training & Change Management

• Support system rollouts, new features, and process changes.
• Prepare simple user guides, FAQs, screenshots, and training notes.
• Help train users on Odoo and other internal systems.
• Support departments during go-live and transition periods.
• Gather user feedback after training or system changes.

Data Quality & Reporting Support

• Help check data accuracy, completeness, and consistency in Odoo and other systems.
• Support departments in cleaning up duplicate, missing, or incorrect records.
• Assist with basic reports, dashboards, and data exports.
• Flag process non-compliance or poor system usage to the relevant manager

Minimum Requirements and Competencies

• 0–2 years’ experience in IT support, ERP support, business analysis, systems support, operations support, or process improvement.
• Experience with Odoo is an advantage but not mandatory.
• Interest in business systems, workflow automation, ERP, reporting, and digital transformation.
• Strong computer literacy.
• Good Excel or Google Sheets skills.
• Ability to understand business processes and explain system issues clearly.
• Good written and verbal communication skills.
• Strong attention to detail.

• Provide first-level support to users on Odoo.
• Help users with login issues, access requests, basic errors, workflow questions, and system navigation.
• Log Odoo issues clearly and escalate complex problems to ICT, vendors, or senior team members.
• Follow up with users to ensure issues are resolved.
• Support departments using Odoo modules such as Sales, CRM, Invoicing, Procurement, Inventory, HR, Helpdesk, Projects, or Field Service.
• Maintain basic user records, access requests, and support logs.
• Meet users to understand system issues, process gaps, and improvement requests.
• Document business requirements in a clear and structured way.
• Prepare simple process maps, user stories, issue summaries, and change request notes.
• Help identify repeated manual work, duplicate processes, or areas where systems are not being used correctly.
• Support the team in translating business needs into system improvement requests.
• Assist with User Acceptance Testing for Odoo changes, reports, workflows, and new features.
• Prepare test cases under guidance from the senior team.
• Coordinate testing with users and collect feedback.
• Record bugs, issues, screenshots, and user comments.
• Track UAT sign-offs and unresolved items.
• Help ensure changes are tested before going live.
• Support users on other internal systems such as helpdesk software, forms, dashboards, workflow tools, reporting tools, and automation platforms.
• Help configure basic settings, forms, fields, categories, ticket queues, user access, and workflows under supervision.
• Support departments with basic troubleshooting and usage questions.
• Keep records of system requests, configuration changes, and user issues.
• Log, categories, assign, and track system support tickets.
• Monitor open issues and follow up with responsible teams.
• Ensure users receive timely updates on their requests.
• Identify recurring issues and flag them for permanent resolution.
• Help maintain a knowledge base of common issues and solutions.
• Support system rollouts, new features, and process changes.
• Prepare simple user guides, FAQs, screenshots, and training notes.
• Help train users on Odoo and other internal systems.
• Support departments during go-live and transition periods.
• Gather user feedback after training or system changes.
• Help check data accuracy, completeness, and consistency in Odoo and other systems.
• Support departments in cleaning up duplicate, missing, or incorrect records.
• Assist with basic reports, dashboards, and data exports.
• Flag process non-compliance or poor system usage to the relevant manager

• Strong computer literacy.
• Good Excel or Google Sheets skills.
• Ability to understand business processes and explain system issues clearly.
• Good written and verbal communication skills.
• Strong attention to detail.

• 0–2 years’ experience in IT support, ERP support, business analysis, systems support, operations support, or process improvement.
• Experience with Odoo is an advantage but not mandatory.
• Interest in business systems, workflow automation, ERP, reporting, and digital transformation.