POSITION SUMMARY

Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Enter commands and activate controls on computer and peripheral equipment. Resolve non-routine problems with hardware, software, or guest room internet access. Analyze, recommend, and implement process improvements. Maintain inventory of technology devices. Maintain PBX/telephone switchboard systems and associated hardware. Ensure computer and telephone rooms are kept locked at all times and access is restricted using interrogated key system.

Background information about the job or company (e.g., role context, company overview)

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,700 properties under 31 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Responsibilities or duties

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate information using computers and/or Point of Sale (POS) systems. Perform other reasonable job duties as requested by Supervisors.

Qualifications or requirements (e.g., education, skills)

Education: Diploma or Degree in Computer Engineering or a related field.

Experience needed

Related Work Experience: At least 1 year of related work experience.

• Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance.
• Enter commands and activate controls on computer and peripheral equipment.
• Resolve non-routine problems with hardware, software, or guest room internet access.
• Analyze, recommend, and implement process improvements.
• Maintain inventory of technology devices.
• Maintain PBX/telephone switchboard systems and associated hardware.
• Ensure computer and telephone rooms are kept locked at all times and access is restricted using interrogated key system.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees.
• Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Read and visually verify information.
• Visually inspect tools, equipment, or machines.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Enter and locate information using computers and/or Point of Sale (POS) systems.
• Perform other reasonable job duties as requested by Supervisors.

• Diploma or Degree in Computer Engineering or a related field.