We are looking for a skilled and proactive IT, Data & Systems Officer to manage the organization's technology systems, data, reporting tools, and digital infrastructure while supporting secure and efficient business operations.

Ideal Candidate

Should have strong skills in IT systems administration, data analysis, reporting, information security, troubleshooting and business intelligence, with the ability to support users and translate data into meaningful business insights.

Key Responsibilities

IT Systems Management

Manage and maintain business systems including Loan Disk, Musoni DFA, SASAPAY, Presta, Biometric systems, PABX and CRM to ensure availability and smooth operations.

IT Support & Infrastructure

Oversee installation, configuration and maintenance of hardware, software, networks and other IT equipment.

Data Management & Security

Maintain data integrity, user access controls, backups, recovery processes and data protection measures.

Data Analysis & Reporting

Collect, clean and analyse business data, including loan, repayment and client information, to support management decision-making.

Dashboards & Business Intelligence

Develop and automate reports and dashboards using tools such as Excel and Power BI to track performance, trends and key business indicators.

Vendor & SLA Management

Coordinate with technology vendors and monitor service agreements, system uptime and service quality.

Process Improvement

Identify opportunities to improve business processes through technology, automation and better use of data.

Website & Communication Systems

Manage the company website, email platforms and other digital communication systems.

Training & Documentation

Train staff on systems and data tools and maintain relevant user guides, procedures and IT documentation.

• Manage and maintain business systems including Loan Disk, Musoni DFA, SASAPAY, Presta, Biometric systems, PABX and CRM to ensure availability and smooth operations.
• Oversee installation, configuration and maintenance of hardware, software, networks and other IT equipment.
• Maintain data integrity, user access controls, backups, recovery processes and data protection measures.
• Collect, clean and analyse business data, including loan, repayment and client information, to support management decision-making.
• Develop and automate reports and dashboards using tools such as Excel and Power BI to track performance, trends and key business indicators.
• Coordinate with technology vendors and monitor service agreements, system uptime and service quality.
• Identify opportunities to improve business processes through technology, automation and better use of data.
• Manage the company website, email platforms and other digital communication systems.
• Train staff on systems and data tools and maintain relevant user guides, procedures and IT documentation.

• IT systems administration
• data analysis
• reporting
• information security
• troubleshooting
• business intelligence
• user support
• Excel
• Power BI

• Strong skills in IT systems administration, data analysis, reporting, information security, troubleshooting and business intelligence
• Ability to support users and translate data into meaningful business insights