Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.

Read more about this company

IT Assistant

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

1 - 2 years

Location

Nairobi

Job Field

ICT / Computer

Key Responsibilities

• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.
• Perform routine maintenance and troubleshooting of computer hardware and software.
• Ensure all company devices are connected, functional, and operating efficiently.
• Provide first-level technical support and resolve IT-related issues promptly.
• Install, update, and maintain operating systems and business applications.
• Monitor network connectivity and assist in resolving internet and network-related issues.
• Set up user accounts, email accounts, passwords, and system access permissions.
• Maintain an inventory of IT equipment, software licenses, and accessories.
• Diagnose and repair faulty IT equipment.
• Support data backup and recovery processes.
• Ensure antivirus software and system updates are regularly maintained.
• Assist with the installation and maintenance of CCTV systems, biometric devices, and other office technologies where applicable.
• Provide technical support during meetings, presentations, and company events.
• Document IT issues, resolutions, and maintenance activities.
• Ensure compliance with the organization's IT policies and information security procedures.
• Perform any other IT-related duties assigned by management.

Qualifications & Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 1–2 years' experience in an IT support or related role.
• Basic knowledge of computer hardware, software, networking, and operating systems.
• Experience supporting Microsoft Windows operating systems and Microsoft Office applications.
• Knowledge of network troubleshooting and basic IT security practices will be an added advantage.

Key Competencies

• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to prioritize tasks and work under minimal supervision.
• Strong organizational and time management skills.
• High level of integrity and attention to detail.
• Ability to work independently and collaboratively within a team.
• Willingness to learn new technologies and adapt to changing business needs.

• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.
• Perform routine maintenance and troubleshooting of computer hardware and software.
• Ensure all company devices are connected, functional, and operating efficiently.
• Provide first-level technical support and resolve IT-related issues promptly.
• Install, update, and maintain operating systems and business applications.
• Monitor network connectivity and assist in resolving internet and network-related issues.
• Set up user accounts, email accounts, passwords, and system access permissions.
• Maintain an inventory of IT equipment, software licenses, and accessories.
• Diagnose and repair faulty IT equipment.
• Support data backup and recovery processes.
• Ensure antivirus software and system updates are regularly maintained.
• Assist with the installation and maintenance of CCTV systems, biometric devices, and other office technologies where applicable.
• Provide technical support during meetings, presentations, and company events.
• Document IT issues, resolutions, and maintenance activities.
• Ensure compliance with the organization's IT policies and information security procedures.
• Perform any other IT-related duties assigned by management.

• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to prioritize tasks and work under minimal supervision.
• Strong organizational and time management skills.
• High level of integrity and attention to detail.
• Ability to work independently and collaboratively within a team.
• Willingness to learn new technologies and adapt to changing business needs.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 1–2 years' experience in an IT support or related role.
• Basic knowledge of computer hardware, software, networking, and operating systems.
• Experience supporting Microsoft Windows operating systems and Microsoft Office applications.
• Knowledge of network troubleshooting and basic IT security practices will be an added advantage.