The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

Investigation Officer

Job Purpose Statement

The role is responsible for planning, coordinating, and executing investigations into fraud, cybercrime, misconduct, and breaches of internal policies. It ensures adherence to investigative standards, timely reporting, and effective collaboration with law enforcement agencies. The position also involves collecting and analyzing financial and digital evidence, producing reports for regulatory or legal use, supporting anti‑fraud and cybersecurity awareness, and recommending preventive measures to strengthen controls and governance within the Bank

Key Accountabilities (Duties and Responsibilities)

Conducting Investigations – 55%

• Conduct end‑to‑end investigations in compliance with established investigative protocols, including planning for complex cases.
• Collect, preserve, and analyze financial, digital, and documentary evidence, and provide actionable insights and recommendations.
• Interview witnesses, suspects, and victims; obtain written statements where required.
• Prepare comprehensive investigation reports in line with approved methodologies.
• Conclude investigations with accurate, value‑adding outcomes aligned with case type.
• Recommend corrective actions to address process, people, or system weaknesses.
• Advise on loss provisions, client refunds, repudiations, recoveries, and write‑offs.
• Support HR with documentation for disciplinary processes.
• Ensure all investigations are completed within acceptable timelines.
• Recommend improvements to investigative methodologies.
• Represent the Bank in criminal or civil proceedings when required.
• Collect intelligence to prevent fraud and security incidents.

Case Management – 15%

• Maintain case files and the investigations database to required standards.
• Attend progress meetings and provide updates.
• Continuously develop professional skills through training and experience.
• Prepare weekly, monthly, and ad hoc MI reports.
• Ensure accuracy and reliability of all MI relating to investigations and recoveries.
• Submit whistle‑blowing reports to the Head of Security & Investigations.
• Support fraud‑awareness and sensitization initiatives with HR and Risk.
• Assist in pre‑employment screening processes.

Stakeholder Management – 15%

• Build strong working relationships with internal and external stakeholders.
• Engage with industry peers to exchange intelligence on fraud trends and threats.
• Execute any other duties assigned by the Head of Security & Investigations.

Risk Identification and Awareness – 15%

• Escalate all risks or emerging risks identified during investigations.
• Identify high‑risk business units and participate in awareness efforts.

Job Specifications

Academics:

• Bachelor’s degree in IT, Law, Business Administration, Finance, Economics, Criminology, or related fields.
• Cybersecurity skills are an added advantage.

Professional:

• Professional certification such as CFE, ASIS, or equivalent.

Desired Work Experience:

• Minimum 4 years’ experience in investigative procedures and practices.
• Experience in DCI, banking investigations, criminal analysis, or cybercrime investigation is highly desirable.

Technical Expertise:

• Strong knowledge of investigative techniques applicable to cases with criminal implications.
• Proficiency in computer applications including MS Word, Excel, PowerPoint, email, and internet systems.

• Conduct end‑to‑end investigations in compliance with established investigative protocols, including planning for complex cases.
• Collect, preserve, and analyze financial, digital, and documentary evidence, and provide actionable insights and recommendations.
• Interview witnesses, suspects, and victims; obtain written statements where required.
• Prepare comprehensive investigation reports in line with approved methodologies.
• Conclude investigations with accurate, value‑adding outcomes aligned with case type.
• Recommend corrective actions to address process, people, or system weaknesses.
• Advise on loss provisions, client refunds, repudiations, recoveries, and write‑offs.
• Support HR with documentation for disciplinary processes.
• Ensure all investigations are completed within acceptable timelines.
• Recommend improvements to investigative methodologies.
• Represent the Bank in criminal or civil proceedings when required.
• Collect intelligence to prevent fraud and security incidents.
• Maintain case files and the investigations database to required standards.
• Attend progress meetings and provide updates.
• Continuously develop professional skills through training and experience.
• Prepare weekly, monthly, and ad hoc MI reports.
• Ensure accuracy and reliability of all MI relating to investigations and recoveries.
• Submit whistle‑blowing reports to the Head of Security & Investigations.
• Support fraud‑awareness and sensitization initiatives with HR and Risk.
• Assist in pre‑employment screening processes.
• Build strong working relationships with internal and external stakeholders.
• Engage with industry peers to exchange intelligence on fraud trends and threats.
• Execute any other duties assigned by the Head of Security & Investigations.
• Escalate all risks or emerging risks identified during investigations.
• Identify high‑risk business units and participate in awareness efforts.

• Cybersecurity skills
• Investigative techniques
• Proficiency in computer applications including MS Word, Excel, PowerPoint, email, and internet systems.

• Bachelor’s degree in IT, Law, Business Administration, Finance, Economics, Criminology, or related fields.
• Professional certification such as CFE, ASIS, or equivalent.