Vacancy title:
Implementation and Customer Support

[Type: FULL_TIME, Industry: Consulting, Category: Management, Sales & Retail, Business Operations, Computer & IT, Advertising & Marketing]

Jobs at:
Peoplelink Consultants Ltd

Deadline of this Job:
Tuesday, August 25 2026

Duty Station:
Corner House 7th floor, Kimathi Street | Nairobi | Nairobi

Summary
Date Posted: Tuesday, August 11 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Implementation & Customer Support

Job Summary
The Implementation & Customer Support professional will support customers throughout the implementation, deployment, and ongoing use of the company's products or solutions. The role combines technical implementation with customer service and troubleshooting.

Key Responsibilities

• Coordinate and support customer implementations and deployments.
• Configure systems and solutions according to approved customer requirements.
• Conduct user training and onboarding sessions.
• Provide first-line technical and functional support to customers.
• Troubleshoot and resolve customer issues within agreed timelines.
• Escalate complex technical issues to the relevant technical teams.
• Monitor implementation progress and maintain project documentation.
• Conduct system testing and support user acceptance testing.
• Follow up with customers after implementation to ensure successful adoption.
• Maintain accurate records of support requests, resolutions, and customer feedback.
• Identify recurring customer issues and recommend improvements.
• Work closely with sales, applications, product, and technical teams.

Qualifications & Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• Experience in software implementation, customer support, technical support, or a similar role is preferred.
• Good troubleshooting and analytical skills.
• Strong customer-service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Good organizational and documentation skills.
• Ability to manage multiple customer requests and meet deadlines.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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