Background information about the job or company (e.g., role context, company overview)

Founded in 2011, the International NGO Safety Organisation (INSO) is a British charity that supports the safety of aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services including real-time incident tracking, analytical reports, safety related data and mapping, crisis manage...

INSO is seeking an experienced Information Manager to join our HQ Data, Technology and Learning (DTL) team. This is an opportunity to shape how data keeps humanitarians safe across more than 24 countries and contexts, leading the quality assurance of INSO core systems: the Conflict & Humanitarian Data Centre (CHDC), the INSO Portal & App, as well as implementing harmonized Visualisation Standards across all teams.

Reporting to the Senior Information Manager, you'll turn global data practices into clear standards, tools, and training that help INSO teams deliver services in complex environments. You'll also cover for the Senior Information Manager during their absence and lead initiatives and exciting projects across the DTL department.

Responsibilities or duties

Manage the Conflict & Humanitarian Data Centre (CHDC)

• Be INSO's focal point on CHDC methodology, standards, and reference data, guiding every Country Office toward best practice.
• Build the tools and automations that catch errors early and keep data quality high, everywhere.
• Deliver tool-related trainings, inductions, and webinars to Country Office teams and partners.

Manage the INSO Portal, App & Platforms

• Become the global administrator of INSO Portal, providing guidelines, driving consistent use, and leading feedback loops (intake and action) within all Country Offices.
• Build and deliver inductions and trainings on core workflows: partner registration, user management, and support.
• Ensure a partner-centric approach in all platforms, communications, and documentation.

Implement and support INSO Visualisation Standards

• Maintain Visualisation Standards guidelines, documents, and templates clear and up to date.
• Support Country Offices in adopting the standards, ensuring a smooth transition.
• Automate ETL, dashboard, and mapping workflows to save time across all country offices.
• Build and maintain ArcGIS templates and geodatabases to be used by all country offices.

Lead Global Coordination

• Step in for the Senior Information Manager during absences.
• Coordinate communication between Country Offices and HQ.
• Resolve Helpdesk tickets and maintain the Information Management SharePoint site.
• Contribute to onboarding, recruitment, and wider DTL projects.

Qualifications or requirements (e.g., education, skills)

Essential

• 5+ years of experience in data management, data visualisation, or information management.
• Minimum 2 years of experience managing a team.
• Experience with Power BI and DAX, or similar BI software (such as Tableau).
• Proficiency in database management using SQL.
• Working knowledge of scripting languages such as Python or R
• Fluency in English both written and verbal.
• Basic knowledge in GIS software and systems (e.g. using QGIS or ArcGIS).
• Demonstrated ability to communicate technical information clearly to non-technical audiences.

Nice to have

• Master’s degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field.
• Experience working with humanitarian organisations, particularly NGOs operating in complex contexts.
• Knowledge of or previous professional experience in Myanmar.
• Experience delivering training or capacity building related to data or information management tools.

Core Competencies

• Attention to detail – Ensures accuracy and quality by carefully reviewing data, reports, and processes.
• Analytical thinking – Interprets complex data with accuracy to support decision-making.
• Leadership – Guides and develops team members through mentoring, clear direction, and effective delegation.
• Collaboration – Fosters teamwork and shared goals across diverse groups.
• Diplomacy – Builds trust and inclusion through empathy and listening.
• Proactivity – Anticipates issues and suggests practical, forward-thinking solutions.

• Be INSO's focal point on CHDC methodology, standards, and reference data, guiding every Country Office toward best practice.
• Build the tools and automations that catch errors early and keep data quality high, everywhere.
• Deliver tool-related trainings, inductions, and webinars to Country Office teams and partners.
• Become the global administrator of INSO Portal, providing guidelines, driving consistent use, and leading feedback loops (intake and action) within all Country Offices.
• Build and deliver inductions and trainings on core workflows: partner registration, user management, and support.
• Ensure a partner-centric approach in all platforms, communications, and documentation.
• Maintain Visualisation Standards guidelines, documents, and templates clear and up to date.
• Support Country Offices in adopting the standards, ensuring a smooth transition.
• Automate ETL, dashboard, and mapping workflows to save time across all country offices.
• Build and maintain ArcGIS templates and geodatabases to be used by all country offices.
• Step in for the Senior Information Manager during absences.
• Coordinate communication between Country Offices and HQ.
• Resolve Helpdesk tickets and maintain the Information Management SharePoint site.
• Contribute to onboarding, recruitment, and wider DTL projects.

• Power BI and DAX, or similar BI software (such as Tableau)
• SQL
• Python or R
• English (written and verbal)
• GIS software and systems (e.g. using QGIS or ArcGIS)
• Communication of technical information to non-technical audiences

• 5+ years of experience in data management, data visualisation, or information management.
• Minimum 2 years of experience managing a team.
• Master’s degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field (Nice to have)
• Experience working with humanitarian organisations, particularly NGOs operating in complex contexts (Nice to have)
• Knowledge of or previous professional experience in Myanmar (Nice to have)
• Experience delivering training or capacity building related to data or information management tools (Nice to have)