Company Description

"Why work for Accor?

Guided by our purpose “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.” we empower every team member to bring their passion and creativity to life.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required

Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard

Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift

Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts

Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and business activities

Organise skill training for housekeeping team members in conjunction with the People and Culture

Implement strategies to increase the productivity and morale within the department in conjunction with the head of department

Communicate with all departments in the property to ensure a smooth flow of work

Prepare accurate reports as required by the head of department

Conduct room inspections and regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained as per set standards

Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies

React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Head of Department is informed

Recommend strategies to improve Guest comfort / experience

Daily check and maintain team members grooming standards

Liaise closely with Front Office and Engineering departments to ensure a quick change over of rooms

Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required

Conducts timely performance development reviews for housekeeping team members

Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features

Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure

Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards

Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

Qualifications

Diploma in Housekeeping Operations/ Hotel Management or related field

Proven experience as a Housekeeping Supervisor or similar role in a 5-star hotel

Excellent knowledge of cleaning and sanitation products, techniques, and methods

Strong organizational and time-management skills

Ability to prioritize tasks and delegate effectively

Exceptional communication and interpersonal skills

Attention to detail and problem-solving abilities

Availability to work shifts, including weekends and holidays, as needed

Additional Information

Your Team And Working Environment

At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists

Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our Commitment To Diversity & Inclusion

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

• Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required
• Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
• Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
• Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
• Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and business activities
• Organise skill training for housekeeping team members in conjunction with the People and Culture
• Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
• Communicate with all departments in the property to ensure a smooth flow of work
• Prepare accurate reports as required by the head of department
• Conduct room inspections and regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained as per set standards
• Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
• React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Head of Department is informed
• Recommend strategies to improve Guest comfort / experience
• Daily check and maintain team members grooming standards
• Liaise closely with Front Office and Engineering departments to ensure a quick change over of rooms
• Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
• Conducts timely performance development reviews for housekeeping team members
• Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
• Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
• Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

• Excellent knowledge of cleaning and sanitation products, techniques, and methods
• Strong organizational and time-management skills
• Ability to prioritize tasks and delegate effectively
• Exceptional communication and interpersonal skills
• Attention to detail and problem-solving abilities

• Diploma in Housekeeping Operations/ Hotel Management or related field
• Proven experience as a Housekeeping Supervisor or similar role in a 5-star hotel