Background information about the job or company (e.g., role context, company overview)

In 1999, we introduced coffee drinking and gourmet café culture to Kenya. As we grew, we created more spots where people could enjoy the Java experience conveniently. Java House is on the move - we’re building branches and creating jobs all over East Africa, working to bring the Java experience closer to you. Our coffee houses would not be what th...

Responsibilities or duties

• Meet, greet, and seat all guests in the restaurant.
• Organize and reserve tables for large groups and bookings
• Ensure that key service touch points are checked.
• Maintain clean menus, baby chairs, crockery, and cutlery in takeaway stations.
• Ensure all seated and takeaway guests are addressed.
• Assist the manager and chef in any communications of specials for the day and run-outs
• Ensure necessary orders for proper mise-en-place are given to the manager for ordering.
• Assist in taking and fulfilling takeaway orders via phone.
• Ensures guests’ needs are met in the entire dining experience.
• Contribute to the team effort to achieve customer satisfaction.
• Bid farewell to the guests on their exiting the branch.

Qualifications or requirements (e.g., education, skills)

BA/BSc/HND

Experience needed

Not specified

• Meet, greet, and seat all guests in the restaurant.
• Organize and reserve tables for large groups and bookings
• Ensure that key service touch points are checked.
• Maintain clean menus, baby chairs, crockery, and cutlery in takeaway stations.
• Ensure all seated and takeaway guests are addressed.
• Assist the manager and chef in any communications of specials for the day and run-outs
• Ensure necessary orders for proper mise-en-place are given to the manager for ordering.
• Assist in taking and fulfilling takeaway orders via phone.
• Ensures guests’ needs are met in the entire dining experience.
• Contribute to the team effort to achieve customer satisfaction.
• Bid farewell to the guests on their exiting the branch.