Background

AAR Healthcare is currently one of the largest providers of outpatient healthcare services in East Africa, with a network of 21 clinics across the country and serving over 300,000 clients annually from across the social divide. At AAR Healthcare, we employ experienced medical and management staff, and use internationally approved disease management protocols and drug formulary supported by the state of the art information technology systems to provide consistent treatment for our clients from anywhere in East Africa.

Job Purpose

The Health Centre Manager is responsible of provision of strategic and operational leadership to ensure delivery of high-quality, cost-effective preventive and curative healthcare services, while driving efficient and patient-centred Health Centre operations.

Key Responsibilities

Clinical & Operational Leadership

• Provide strategic leadership to drive high-quality, patient-centred outpatient service delivery and operational excellence.
• Oversee administrative and operational functions to ensure efficient, seamless, and sustainable healthcare services.

Quality, Risk & Compliance Management

• Champion clinical excellence, patient satisfaction, and proactive risk management to enhance quality of care and patient safety.
• Ensure compliance with clinical governance frameworks, regulatory requirements, and organizational standards.

People & Resource Management

• Lead, mentor, and build high-performing multidisciplinary teams to foster accountability, engagement, and service excellence.
• Drive efficient utilization of financial, human, and operational resources to optimize productivity and cost-effectiveness.

Business Growth & Service Expansion

• Support strategic business growth, service expansion, and continuous operational improvement initiatives to enhance organizational performance.

Qualifications & Experience

• Bachelor’s Degree in Medicine and Surgery/Nursing/Pharmacy from a recognized institution.
• Master’s Degree in a relevant field will be an added advantage.
• Minimum of 3 years’ experience in clinical practice
• Experience in healthcare operations or team leadership will be an added advantage.

Core Competencies

• Strong business and operational acumen.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and customer service skills.
• Results-oriented with strong problem-solving and decision-making ability.
• High level of professionalism and accountability.

• Provide strategic leadership to drive high-quality, patient-centred outpatient service delivery and operational excellence.
• Oversee administrative and operational functions to ensure efficient, seamless, and sustainable healthcare services.
• Champion clinical excellence, patient satisfaction, and proactive risk management to enhance quality of care and patient safety.
• Ensure compliance with clinical governance frameworks, regulatory requirements, and organizational standards.
• Lead, mentor, and build high-performing multidisciplinary teams to foster accountability, engagement, and service excellence.
• Drive efficient utilization of financial, human, and operational resources to optimize productivity and cost-effectiveness.
• Support strategic business growth, service expansion, and continuous operational improvement initiatives to enhance organizational performance.

• Strong business and operational acumen.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and customer service skills.
• Results-oriented with strong problem-solving and decision-making ability.
• High level of professionalism and accountability.

• Bachelor’s Degree in Medicine and Surgery/Nursing/Pharmacy from a recognized institution.
• Master’s Degree in a relevant field will be an added advantage.
• Minimum of 3 years’ experience in clinical practice
• Experience in healthcare operations or team leadership will be an added advantage.