Bollard was established in September 2016, to provide professional HR support for SMEs through tailormade solutions. We work with our clients through need identification, solution design and deployment. In this Volatile, Uncertain, Complex and Ambiguous business environment, we believe in close partnership with our clients. This has enabled us walk with t...

Scope of Work:

The Head of Warehouse and Logistics is responsible for the overall leadership, coordination, and performance of warehouse and logistics operations, including warehouse layout and organization, development and implementation of policies and SOPs, team management, KPI monitoring, receiving, storage, order fulfilment, dispatch, and third-party logistics (3PL) coordination.

The role also oversees warehouse budgeting and cost control, inventory accuracy, health and safety, legal and regulatory compliance, warehouse systems, documentation, and management reporting.

The position is accountable for ensuring that warehouse operations are efficient, accurate, safe, compliant, and cost-effective. Decisions exceeding delegated authority, including budget approvals, capital expenditure, supplier and 3PL contracts, and termination of employment, must be escalated to the Line Manager and relevant departments for approval. The role does not exercise authority over other departments unless expressly delegated.

JOB PURPOSE

To lead and manage the company's warehouse and logistics function so that stock is received, stored, controlled, and dispatched accurately, safely, on time, and at controlled cost in support of customer service and the company's commercial objectives. The Head of Warehouse and Logistics establishes and maintains the warehouse structure, processes, and policies; leads, balances the workload of, and develops the warehouse and logistics team; coordinates third-party logistics providers; and drives operational excellence through clear KPIs and continuous improvement. The role manages the warehouse budget within approved limits, ensures compliance with applicable legal, regulatory, and safety requirements, and maintains reliable systems, documentation, and reporting that give management accurate visibility of warehouse performance, costs, and risks.

MAIN DUTIES AND RESPONSIBILITIES

Warehouse Structure & Overall Management

Manage the overall structure of the warehouse, including layout, storage zones, receiving and dispatch areas, racking and space utilization, and the organization of the warehouse team into clear roles and responsibilities.

Ensure that the warehouse is organized to support efficient receiving, put-away, picking, packing, loading, and dispatch, with stock clearly located, labelled, and safely stored.

Review the warehouse structure and capacity periodically against business volumes and recommend changes (layout, equipment, space, staffing structure) to management for approval.

Maintain daily oversight of warehouse operations, ensuring that operational issues are identified, resolved, or escalated promptly.

• Overall leadership, coordination, and performance of warehouse and logistics operations
• Warehouse layout and organization
• Development and implementation of policies and SOPs
• Team management
• KPI monitoring
• Receiving, storage, order fulfilment, dispatch, and third-party logistics (3PL) coordination
• Warehouse budgeting and cost control
• Inventory accuracy
• Health and safety
• Legal and regulatory compliance
• Warehouse systems, documentation, and management reporting
• Ensuring warehouse operations are efficient, accurate, safe, compliant, and cost-effective
• Manage the overall structure of the warehouse, including layout, storage zones, receiving and dispatch areas, racking and space utilization, and the organization of the warehouse team into clear roles and responsibilities.
• Ensure that the warehouse is organized to support efficient receiving, put-away, picking, packing, loading, and dispatch, with stock clearly located, labelled, and safely stored.
• Review the warehouse structure and capacity periodically against business volumes and recommend changes (layout, equipment, space, staffing structure) to management for approval.
• Maintain daily oversight of warehouse operations, ensuring that operational issues are identified, resolved, or escalated promptly.

• Leadership
• Coordination
• Performance management
• Warehouse operations
• Logistics operations
• Policy development
• SOP implementation
• Team management
• KPI monitoring
• Inventory management
• Cost control
• Health and safety
• Legal and regulatory compliance
• Warehouse systems
• Documentation
• Management reporting
• Operational efficiency
• Accuracy
• Safety
• Compliance
• Cost-effectiveness
• Budgeting
• Capital expenditure
• Supplier contracts
• 3PL contracts
• Continuous improvement

• BA/BSc/HND
• Postgraduate Diploma
• Professional Certificate