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Vacancy title:
Head of Customer Retention
[Type: FULL_TIME, Industry: Professional Services, Category: Management,Business Operations,Customer Service,Finance,Insurance]
Jobs at:
Jubilee Insurance
Deadline of this Job:
Monday, August 10 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Wednesday, August 5 2026, Base Salary: Not Disclosed
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Learn more about Jubilee Insurance
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JOB DETAILS:
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.
Read more about this company
Head of Customer Retention
Job TypeFull Time
QualificationBA/BSc/HND , MBA/MSc/MA , Professional Certificate
Experience8 - 10 years
LocationNairobi
Job FieldCustomer Care, Success and Service
Job Ref. No: JLIL 427
Role Purpose
The role holder will work closely with the Chief Executive Officer in executing the Customer Retention Strategy for Pension and Group Life corporate accounts. The role is responsible for overseeing the retention, growth and servicing of Pension and Group Life accounts through effective client relationship management, proactive stakeholder engagement and customer-centric service delivery, while maintaining strong relationships with direct clients, brokers and intermediaries. The role also serves as a key representative of the company's brand, promoting the organization's reputation through professional interactions with key stakeholders and the consistent delivery of high-quality service and adherence to all applicable laws, regulations, governance standards and company policies.
Academic Background & Relevant Qualifications
Bachelor’s degree in Finance, Economics, Actuarial Science, Business Administration, Insurance, or a related field from a recognized institution.
Master’s degree in Finance, Business Administration, Economics, or a related field will be an added advantage.
Professional qualification in Investments or Finance such as CFA, CISI, CPA, is an added advantage
Relevant insurance or pensions qualification such as CII, IIK, LOMA, or equivalent will be an added advantage.
Minimum of 8-10 years' experience in the financial services industry, with significant exposure to Pensions, Group Life Insurance or Corporate Relationship Management.
Proven experience in managing institutional client portfolios, customer retention and relationship management.
Proven track record in driving client retention, portfolio growth, stakeholder engagement and service excellence.
Strong understanding of pensions and insurance regulations, governance, risk management and corporate account management.
Check how your CV aligns with this job
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
If you are qualified and seeking an exciting new challenge, please apply via quoting the Job Reference Number and Position by 10th August 2026.
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