Head of Collections
2026-02-11T10:50:19+00:00
Human Capital Outsourcing Limited
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_9941/logo/Human%20Capital%20Outsourcing%20Limited.png
https://www.humancapitaloutsourcing.co.ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Human Services
Management, Accounting & Finance, Business Operations
2026-02-18T17:00:00+00:00
8
Background
At Human Capital Outsourcing Limited, our journey began in 2017. We're not just an HR consultancy firm; we're your trusted strategic partners in realizing your vision. Over the years, our commitment to excellence has guided us through a path of continuous growth and learning.
Responsibilities:
- Develop and implement collections strategies aligned to weekly repayment models.
- Lead, manage, and coach internal debt collection teams and external agencies.
- Monitor and control portfolio at risk (PAR), delinquency ratios, and recovery performance.
- Ensure daily, weekly, and monthly collections targets are achieved.
- Oversee early, mid, and late-stage delinquency management processes.
- Review and approve repayment plans, restructures, and write-off recommendations.
- Ensure compliance with credit policies, internal controls, and regulatory requirements.
- Manage repossession and asset recovery processes where applicable.
- Handle escalated customer cases, disputes, and sensitive recovery matters.
- Analyze collection trends and data to improve recovery strategies.
- Prepare and present regular collections performance reports to senior management.
- Collaborate with credit, sales, and operations teams to improve loan quality.
Requirements:
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- Minimum of 5–7 years’ experience in credit management or debt collections within microfinance.
- Strong understanding of revolving credit and weekly repayment models.
- Proven track record in reducing PAR and improving recovery rates.
- Strong leadership, negotiation, and people management skills.
- Knowledge of debt recovery processes, credit policy enforcement, and regulatory compliance.
- Excellent analytical, reporting, and decision-making abilities.
- High integrity, resilience, and customer-focused approach.
* Develop and implement collections strategies aligned to weekly repayment models. * Lead, manage, and coach internal debt collection teams and external agencies. * Monitor and control portfolio at risk (PAR), delinquency ratios, and recovery performance. * Ensure daily, weekly, and monthly collections targets are achieved. * Oversee early, mid, and late-stage delinquency management processes. * Review and approve repayment plans, restructures, and write-off recommendations. * Ensure compliance with credit policies, internal controls, and regulatory requirements. * Manage repossession and asset recovery processes where applicable. * Handle escalated customer cases, disputes, and sensitive recovery matters. * Analyze collection trends and data to improve recovery strategies. * Prepare and present regular collections performance reports to senior management. * Collaborate with credit, sales, and operations teams to improve loan quality.
* Strong understanding of revolving credit and weekly repayment models. * Proven track record in reducing PAR and improving recovery rates. * Strong leadership, negotiation, and people management skills. * Knowledge of debt recovery processes, credit policy enforcement, and regulatory compliance. * Excellent analytical, reporting, and decision-making abilities. * High integrity, resilience, and customer-focused approach.
* Bachelor’s degree in Finance, Business Administration, Economics, or a related field. * Minimum of 5–7 years’ experience in credit management or debt collections within microfinance.
JOB-698c5eebc6476
Vacancy title:
Head of Collections
[Type: FULL_TIME, Industry: Human Services, Category: Management, Accounting & Finance, Business Operations]
Jobs at:
Human Capital Outsourcing Limited
Deadline of this Job:
Wednesday, February 18 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Wednesday, February 11 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background
At Human Capital Outsourcing Limited, our journey began in 2017. We're not just an HR consultancy firm; we're your trusted strategic partners in realizing your vision. Over the years, our commitment to excellence has guided us through a path of continuous growth and learning.
Responsibilities:
- Develop and implement collections strategies aligned to weekly repayment models.
- Lead, manage, and coach internal debt collection teams and external agencies.
- Monitor and control portfolio at risk (PAR), delinquency ratios, and recovery performance.
- Ensure daily, weekly, and monthly collections targets are achieved.
- Oversee early, mid, and late-stage delinquency management processes.
- Review and approve repayment plans, restructures, and write-off recommendations.
- Ensure compliance with credit policies, internal controls, and regulatory requirements.
- Manage repossession and asset recovery processes where applicable.
- Handle escalated customer cases, disputes, and sensitive recovery matters.
- Analyze collection trends and data to improve recovery strategies.
- Prepare and present regular collections performance reports to senior management.
- Collaborate with credit, sales, and operations teams to improve loan quality.
Requirements:
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- Minimum of 5–7 years’ experience in credit management or debt collections within microfinance.
- Strong understanding of revolving credit and weekly repayment models.
- Proven track record in reducing PAR and improving recovery rates.
- Strong leadership, negotiation, and people management skills.
- Knowledge of debt recovery processes, credit policy enforcement, and regulatory compliance.
- Excellent analytical, reporting, and decision-making abilities.
- High integrity, resilience, and customer-focused approach.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
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