Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. 

Responsibilities or duties

• Oversee day-to-day serviced apartment operations to ensure smooth service delivery and an excellent guest experience from check-in to checkout.
• Supervise housekeeping and caretaker teams, ensuring high standards of cleanliness, hygiene, maintenance, and overall property presentation.
• Manage guest relations, handle complaints professionally, and resolve operational issues promptly to maintain high satisfaction and positive reviews.
• Manage apartment inventory, availability, and pricing across travel platforms to maximize occupancy and revenue.
• Monitor market trends, demand patterns, and competitor pricing, applying data-driven pricing and revenue optimization strategies.
• Oversee digital presence including travel platform listings, social media platforms, and online guest reviews to strengthen brand visibility and reputation.
• Ensure accurate use of the Property Management System (PMS) for bookings, reporting, reconciliations, and operational tracking, while supporting management reports.

Qualifications or requirements 

• Degree or Diploma in Hospitality Management, Property Management, Marketing, or a related field.
• Prior experience in serviced apartments, hospitality operations, or a similar supervisory role.
• Hands-on experience with Property Management Systems (PMS) (experience with multiple systems is an advantage).
• Strong background in guest services, operations supervision, and team leadership.

Experience needed

Prior experience in serviced apartments, hospitality operations, or a similar supervisory role.

• Oversee day-to-day serviced apartment operations to ensure smooth service delivery and an excellent guest experience from check-in to checkout.
• Supervise housekeeping and caretaker teams, ensuring high standards of cleanliness, hygiene, maintenance, and overall property presentation.
• Manage guest relations, handle complaints professionally, and resolve operational issues promptly to maintain high satisfaction and positive reviews.
• Manage apartment inventory, availability, and pricing across travel platforms to maximize occupancy and revenue.
• Monitor market trends, demand patterns, and competitor pricing, applying data-driven pricing and revenue optimization strategies.
• Oversee digital presence including travel platform listings, social media platforms, and online guest reviews to strengthen brand visibility and reputation.
• Ensure accurate use of the Property Management System (PMS) for bookings, reporting, reconciliations, and operational tracking, while supporting management reports.

• Property Management Systems (PMS)
• Guest Services
• Operations Supervision
• Team Leadership

• Degree or Diploma in Hospitality Management, Property Management, Marketing, or a related field.
• Prior experience in serviced apartments, hospitality operations, or a similar supervisory role.
• Hands-on experience with Property Management Systems (PMS) (experience with multiple systems is an advantage).
• Strong background in guest services, operations supervision, and team leadership.