Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

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Food & Beverage Server (Waiter/Waitress) – Hospitality

Job Type

Full Time

Qualification

Diploma

Experience

2 years

Location

Nairobi

Job Field

Food, Beverage and Hospitality

Role Objective

Our client is seeking a professional, energetic, and customer-oriented Food & Beverage Server to join their hospitality team. The successful candidate will be responsible for delivering excellent dining experiences by providing efficient food and beverage service while maintaining high standards of customer care and professionalism.

Core Duties and Responsibilities

• Welcome guests and provide friendly, professional service throughout their dining experience.
• Present menus, take accurate food and beverage orders, and make recommendations where appropriate.
• Serve food and beverages promptly while ensuring customer satisfaction.
• Prepare and arrange tables before service and maintain cleanliness of the dining area.
• Process guest bills and payments accurately.
• Respond to customer requests and resolve concerns professionally, escalating where necessary.
• Work closely with the kitchen and bar teams to ensure smooth and timely service.
• Adhere to food safety, hygiene, and company service standards.
• Assist with restaurant opening and closing duties.
• Perform any other duties assigned by management.

Job Specifications and Qualifications

• Diploma in Hospitality management, Food and Beverage Service or a related field.
• At least 2 years similar experience in service in a busy high-end restaurant.
• Proficiency in hotel management software.

Key Competencies

• High level of professionalism and integrity
• Excellent grooming and presentation
• Effective problem-solving abilities
• Strong communication and interpersonal skills
• Customer-focused mindset
• Flexibility to work shifts

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• Welcome guests and provide friendly, professional service throughout their dining experience.
• Present menus, take accurate food and beverage orders, and make recommendations where appropriate.
• Serve food and beverages promptly while ensuring customer satisfaction.
• Prepare and arrange tables before service and maintain cleanliness of the dining area.
• Process guest bills and payments accurately.
• Respond to customer requests and resolve concerns professionally, escalating where necessary.
• Work closely with the kitchen and bar teams to ensure smooth and timely service.
• Adhere to food safety, hygiene, and company service standards.
• Assist with restaurant opening and closing duties.
• Perform any other duties assigned by management.

• High level of professionalism and integrity
• Excellent grooming and presentation
• Effective problem-solving abilities
• Strong communication and interpersonal skills
• Customer-focused mindset
• Flexibility to work shifts

• Diploma in Hospitality management, Food and Beverage Service or a related field.
• At least 2 years similar experience in service in a busy high-end restaurant.
• Proficiency in hotel management software.