Background

We are recruiting for the position of Floor Manager.

Responsibilities

• Supervise and coordinate daily operations of the lounge, restaurant, and coffee bar
• Ensure smooth service delivery and high levels of customer satisfaction
• Oversee staff schedules, attendance, discipline, and performance management
• Monitor sales, prepare daily performance reports, and ensure accountability of cash and stock
• Maintain hygiene, ambiance, and operational efficiency across all sections
• Handle customer complaints professionally and promptly
• Enforce company policies and ensure compliance with health, safety, and licensing regulations
• Liaise with kitchen, bar, and service teams to ensure quality and consistency

Qualifications

• Previous experience in a supervisory role within hospitality, food & beverage, or similar environments
• Strong leadership and team management skills
• Excellent communication and customer service skills
• Ability to multitask, prioritize, and work under pressure
• Knowledge of health, safety, and licensing regulations in hospitality
• Strong organizational and problem-solving abilities
• Conduct pre-shift briefings and ensure staff are aligned on daily targets and expectations
• Monitor customer flow and seating to optimize service efficiency and turnaround times

• Supervise and coordinate daily operations of the lounge, restaurant, and coffee bar
• Ensure smooth service delivery and high levels of customer satisfaction
• Oversee staff schedules, attendance, discipline, and performance management
• Monitor sales, prepare daily performance reports, and ensure accountability of cash and stock
• Maintain hygiene, ambiance, and operational efficiency across all sections
• Handle customer complaints professionally and promptly
• Enforce company policies and ensure compliance with health, safety, and licensing regulations
• Liaise with kitchen, bar, and service teams to ensure quality and consistency

• Strong leadership and team management skills
• Excellent communication and customer service skills
• Ability to multitask, prioritize, and work under pressure
• Knowledge of health, safety, and licensing regulations in hospitality
• Strong organizational and problem-solving abilities

• Previous experience in a supervisory role within hospitality, food & beverage, or similar environments
• Conduct pre-shift briefings and ensure staff are aligned on daily targets and expectations
• Monitor customer flow and seating to optimize service efficiency and turnaround times