Sheffield Steel Systems was set up in 2003 with the aim of providing customized solutions suitable for the hospitality industry in Africa. Over the years the company has grown having installed over 7000 kitchens across Africa with some in Nigeria and Zambia. We have grown into a strong regional power house and now the leading supplier of commercial kitchen...

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Field Systems Administrator

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

3 - 4 years

Location

Nairobi

Job Field

ICT / Computer

We are seeking a skilled and detail-oriented Field Systems Administrator to manage and optimize our field operations and sales tracking systems. The successful candidate will be responsible for administering CRM and field service management software used to monitor sales representatives and service technicians, ensuring accurate reporting, performance tracking, and operational efficiency.

Key Responsibilities

• Administer and maintain field service and sales tracking systems (e.g., Salesforce, Zoho, or similar platforms).
• Monitor and track activities of service technicians and sales teams.
• Configure dashboards, KPIs, reports, and automated workflows.
• Ensure accurate real-time data entry and system usage by field staff.
• Manage GPS/location tracking tools and performance analytics.
• Generate daily, weekly, and monthly operational reports.
• Provide system training and support to users.
• Ensure data security, integrity, and compliance.
• Identify process improvement and automation opportunities.

Qualifications & Experience

• Bachelor’s degree in IT, Business Information Systems, Computer Science, or related field.
• 3-4 yrs proven experience managing CRM or field service management systems.
• Experience tracking field technicians and/or sales teams.
• Strong knowledge of reporting tools, dashboards, and analytics.
• Salesforce Administrator Certification (an added advantage).
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and user-support abilities.

Key Competencies

• Data-driven decision making
• System configuration & automation
• Performance monitoring & KPI management
• Attention to detail
• Process optimization

Check how your CV aligns with this job

• Administer and maintain field service and sales tracking systems (e.g., Salesforce, Zoho, or similar platforms).
• Monitor and track activities of service technicians and sales teams.
• Configure dashboards, KPIs, reports, and automated workflows.
• Ensure accurate real-time data entry and system usage by field staff.
• Manage GPS/location tracking tools and performance analytics.
• Generate daily, weekly, and monthly operational reports.
• Provide system training and support to users.
• Ensure data security, integrity, and compliance.
• Identify process improvement and automation opportunities.

• Data-driven decision making
• System configuration & automation
• Performance monitoring & KPI management
• Attention to detail
• Process optimization
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and user-support abilities.

• Bachelor’s degree in IT, Business Information Systems, Computer Science, or related field.
• 3-4 yrs proven experience managing CRM or field service management systems.
• Experience tracking field technicians and/or sales teams.
• Strong knowledge of reporting tools, dashboards, and analytics.
• Salesforce Administrator Certification (an added advantage).