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Role Description

Our client is looking for an Experienced Fragrances Retail Sales Executive is a full-time, on-site role based in Nairobi County, Kenya. In this position, the team member will engage customers on the shop floor, present and demonstrate different fragrances, and provide personalized recommendations that match customer preferences and budgets. Daily tasks include managing product displays, ensuring stock is adequately replenished, maintaining a clean and appealing sales area, and processing sales transactions accurately. The role also involves building lasting customer relationships, meeting and exceeding sales targets, tracking customer feedback, and collaborating with management on promotions and visual merchandising. The executive will work closely with the wider team to share product knowledge, participate in training, and support overall store performance.

Qualifications

• Proven retail sales experience, ideally in fragrances, cosmetics, or luxury goods, with a strong track record of achieving or exceeding sales targets.
• Strong customer service and communication skills, including the ability to engage diverse customers, listen actively, and provide clear, confident product guidance.
• Solid product knowledge capabilities, with the willingness to learn fragrance families, notes, and brands, and explain these in an accessible way to customers.
• Basic numeracy and point-of-sale (POS) skills for handling cash, card transactions, and accurate sales recording.
• Attention to detail and good organizational skills to manage displays, stock levels, and store presentation to brand standards.
• Ability to work on-site in Nairobi County, Kenya, including weekends and retail peak hours, with a reliable, professional work ethic.
• Collaborative mindset and the ability to work effectively in a team-based retail environment while taking initiative independently where needed.
• Relevant experience in retail or customer-facing roles; a certificate or diploma in business, marketing, retail management, or a related field is an added advantage

• Engage customers on the shop floor.
• Present and demonstrate different fragrances.
• Provide personalized recommendations that match customer preferences and budgets.
• Manage product displays.
• Ensure stock is adequately replenished.
• Maintain a clean and appealing sales area.
• Process sales transactions accurately.
• Build lasting customer relationships.
• Meet and exceed sales targets.
• Track customer feedback.
• Collaborate with management on promotions and visual merchandising.
• Share product knowledge with the wider team.
• Participate in training.
• Support overall store performance.

• Strong customer service skills
• Communication skills
• Product knowledge
• Basic numeracy
• Point-of-sale (POS) skills
• Attention to detail
• Organizational skills
• Collaborative mindset
• Initiative

• Proven retail sales experience, ideally in fragrances, cosmetics, or luxury goods, with a strong track record of achieving or exceeding sales targets.
• Strong customer service and communication skills, including the ability to engage diverse customers, listen actively, and provide clear, confident product guidance.
• Solid product knowledge capabilities, with the willingness to learn fragrance families, notes, and brands, and explain these in an accessible way to customers.
• Basic numeracy and point-of-sale (POS) skills for handling cash, card transactions, and accurate sales recording.
• Attention to detail and good organizational skills to manage displays, stock levels, and store presentation to brand standards.
• Ability to work on-site in Nairobi County, Kenya, including weekends and retail peak hours, with a reliable, professional work ethic.
• Collaborative mindset and the ability to work effectively in a team-based retail environment while taking initiative independently where needed.
• Relevant experience in retail or customer-facing roles; a certificate or diploma in business, marketing, retail management, or a related field is an added advantage