Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya.

Responsibilities or duties

• Coordinate daily operations across Rooms, F&B, and guest-facing departments, directly overseeing the F&B Manager and Front Office Manager.
• Assist the General Manager in enforcing hotel standards, budgets, SOPs, and key operational priorities.
• Track HOD performance, departmental action plans, staffing deployment, inspection routines, and service standards.
• Lead daily and weekly operational briefings, ensuring flagged operational issues are tracked and resolved in a timely manner.
• Manage guest feedback, service recovery procedures, VIP visits, and cross-department execution during high-occupancy periods and major conferences/banquets.
• Review labor costs, rosters, cost-control initiatives, purchasing discipline, and revenue-improvement efforts alongside HODs.
• Act as senior operational decision-maker in the absence of the General Manager, escalating material financial, safety, or reputational risks appropriately.

Qualifications or requirements

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Strong leadership, guest-service recovery, team management, and problem-solving capabilities.
• Proficiency in hotel systems, management reporting, and basic financial or cost-control analysis.

Experience needed

5-8 years of progressive hotel operations experience, including management-level responsibilities.

Proven track record in coordinating multi-department operations during high-volume banquet and conference events.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Comprehensive operational knowledge across front office, housekeeping, F&B, banqueting, and general hotel administration.

• Coordinate daily operations across Rooms, F&B, and guest-facing departments, directly overseeing the F&B Manager and Front Office Manager.
• Assist the General Manager in enforcing hotel standards, budgets, SOPs, and key operational priorities.
• Track HOD performance, departmental action plans, staffing deployment, inspection routines, and service standards.
• Lead daily and weekly operational briefings, ensuring flagged operational issues are tracked and resolved in a timely manner.
• Manage guest feedback, service recovery procedures, VIP visits, and cross-department execution during high-occupancy periods and major conferences/banquets.
• Review labor costs, rosters, cost-control initiatives, purchasing discipline, and revenue-improvement efforts alongside HODs.
• Act as senior operational decision-maker in the absence of the General Manager, escalating material financial, safety, or reputational risks appropriately.

• Leadership
• Guest-service recovery
• Team management
• Problem-solving
• Proficiency in hotel systems
• Management reporting
• Financial or cost-control analysis

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• 5-8 years of progressive hotel operations experience, including management-level responsibilities.
• Comprehensive operational knowledge across front office, housekeeping, F&B, banqueting, and general hotel administration.