Bollard was established in September 2016, to provide professional HR support for SMEs through tailormade solutions. We work with our clients through need identification, solution design and deployment. In this Volatile, Uncertain, Complex and Ambiguous business environment, we believe in close partnership with our clients. This has enabled us walk with t...

Scope of Work:

Coordinate and oversee all dispatch operations from order readiness to confirmed delivery, ensuring timely, accurate, and efficient execution. Responsibilities include managing company truck and fleet utilization, coordinating third-party logistics (3PL) providers, supervising drivers, loaders, and delivery teams, planning delivery routes, and ensuring proper preparation and control of delivery notes and dispatch documentation within the relevant company systems. The role also entails preparing dispatch reports, tracking delivery performance, following up on pending or delayed deliveries, and monitoring transport costs to promote operational efficiency and cost control. The Dispatch Officer is responsible for ensuring compliance with approved dispatch procedures and maintaining accurate, complete, and traceable records, while escalating matters requiring management approval, including vehicle repairs, transport expenditure, supplier or 3PL commercial decisions, and employee-relations issues, to the Line Manager. The role operates within its designated authority and does not make decisions on behalf of other departments or determine company-wide logistics policies.

JOB PURPOSE

To ensure that customer orders are dispatched and delivered accurately, on time, and at controlled cost by coordinating the company's trucks and fleet resources, third-party logistics (3PL) providers, and the drivers, loaders, and delivery teams who execute deliveries. The role plans efficient delivery routes and schedules, prepares and controls delivery notes and dispatch records so that every consignment is traceable from dispatch to confirmed delivery, and produces reliable dispatch reports that give management visibility of delivery performance, vehicle utilization, 3PL service levels, and transport expenditure. The Dispatch Officer also monitors and verifies transport costs, identifies bottlenecks and recurring dispatch failures, recommends practical improvements, and escalates matters that require management decision or approval — protecting customer service, the integrity of dispatch records, and the company's transport cost position.

MAIN DUTIES AND RESPONSIBILITIES

Truck & Fleet Management

• Coordinate the daily allocation and utilization of company trucks and fleet resources against approved delivery schedules, confirming vehicle availability, capacity suitability, and driver assignment before dispatch.
• Carry out and record pre-departure vehicle condition checks (or confirm that drivers have done so), and report defects, safety concerns, and unroadworthy vehicles to the Line Manager before the vehicle is released for delivery.
• Maintain the fleet maintenance and service schedule, vehicle service records, and compliance documentation (e.g., insurance, inspection, and licence expiry dates where applicable), and follow up with the responsible party so that scheduled servicing is completed and records are current.
• Monitor fuel issues and fuel usage per vehicle against mileage and trips completed, and report abnormal consumption for review.
• Report breakdowns, accidents, and delivery disruptions immediately, arranging contingency vehicle or 3PL cover within approved arrangements. Repairs, vehicle purchases, and fleet expenditure are recommended and escalated to the Line Manager for approval — they are not authorized by this role.

• Coordinate and oversee all dispatch operations from order readiness to confirmed delivery, ensuring timely, accurate, and efficient execution.
• Managing company truck and fleet utilization.
• Coordinating third-party logistics (3PL) providers.
• Supervising drivers, loaders, and delivery teams.
• Planning delivery routes.
• Ensuring proper preparation and control of delivery notes and dispatch documentation within the relevant company systems.
• Preparing dispatch reports.
• Tracking delivery performance.
• Following up on pending or delayed deliveries.
• Monitoring transport costs to promote operational efficiency and cost control.
• Ensuring compliance with approved dispatch procedures.
• Maintaining accurate, complete, and traceable records.
• Escalating matters requiring management approval, including vehicle repairs, transport expenditure, supplier or 3PL commercial decisions, and employee-relations issues, to the Line Manager.
• Coordinate the daily allocation and utilization of company trucks and fleet resources against approved delivery schedules, confirming vehicle availability, capacity suitability, and driver assignment before dispatch.
• Carry out and record pre-departure vehicle condition checks (or confirm that drivers have done so), and report defects, safety concerns, and unroadworthy vehicles to the Line Manager before the vehicle is released for delivery.
• Maintain the fleet maintenance and service schedule, vehicle service records, and compliance documentation (e.g., insurance, inspection, and licence expiry dates where applicable), and follow up with the responsible party so that scheduled servicing is completed and records are current.
• Monitor fuel issues and fuel usage per vehicle against mileage and trips completed, and report abnormal consumption for review.
• Report breakdowns, accidents, and delivery disruptions immediately, arranging contingency vehicle or 3PL cover within approved arrangements.

• Logistics coordination
• Fleet management
• Supervision
• Route planning
• Dispatch documentation
• Report preparation
• Performance tracking
• Cost monitoring
• Compliance
• Record keeping
• Escalation
• Vehicle condition checks
• Maintenance scheduling
• Fuel monitoring
• Breakdown reporting

• BA/BSc/HND
• Diploma
• Vocational