Job summary

To deliver Retail sales at the Karen Road Main Shop and Naivasha Retail Shop through disciplined customer service, accurate invoicing and receipt issuance, strict stock control, and maintenance of a clean and orderly retail environment. The role requires absolute integrity, as it involves handling company stock, and official company records and payments.

Min Qualification:

Certificate

Experience Level:

Mid level

Experience Length:

2 years

Language Requirement:

English

Working Hours:

Full Time - 9 to 5

Applicant Location:

Nairobi, Kenya

Job descriptions & requirements

Location: Karen Road Main Shop and Naivasha Retail Shop

Department: Sales

Reports To: Managing Director and General Manager

KEY DUTIES & RESPONSIBILITIES

1. Sales & Customer Service

• Serve walk-in customers professionally and courteously.
• Identify customer requirements and recommend appropriate Instarect products.
• Prepare quotations, close sales, and support repeat business.

2. Sales Documentation & Cash Handling

• Prepare accurate invoices for every sale.
• Issue official receipts for all payments without exception, in compliance with company controls.
• Ensure no goods leave the shop without full payment and proper documentation, Credit terms can only be authorized by the Management.
• Confirm stock availability before committing to any sale.

3. Shop Cleanliness & Order

• Maintain the shop in a clean, orderly, and presentable condition at all times, including shelves, counters, and customer areas.

4. Integrity, Discipline & Compliance

• Perform duties with honesty, integrity, and accountability as required under company policy.
• Safeguard company cash, stock, equipment, and records.
• Immediately report theft, fraud, attempted fraud, stock loss, or any unethical conduct.
• Comply with Instarect Limited policies, lawful instructions, and disciplinary procedures in accordance with the Employment Act, 2007.

5. Reporting

• Prepare and submit daily sales, cash, and handover reports accurately and on time.
• Escalate operational issues or customer complaints promptly.

WORKING HOURS & SCHEDULE

• The shop operates Monday to Saturday, in line with Karen Road Main Shop and Naivasha Retail Shop trading hours.
• Saturday work is mandatory and forms part of the normal working week.

Normal Working Hours:

• Monday – Friday: 8:00 a.m. – 5:00 p.m.
• Saturday: 8:00 a.m. – 1:00 p.m.
• The employee shall be required to report in good time to facilitate opening and closing of the shop. Residing near the shops is an added advantage

QUALIFICATIONS & EXPERIENCE (MANDATORY REQUIREMENTS)

• Certificate or Diploma in Sales, Marketing, Business Administration, or a related field.
• Minimum of 2–3 years’ proven experience in retail sales (mandatory) with a Valid Good Conduct Certificate
• Mandatory sales experience in hardware, construction, electrical, or security products.
• Applicants who do not meet this experience requirement shall not be successful.

COMPETENCIES & SKILLS

• Strong customer service and communication skills.
• High level of accuracy in invoicing, receipt issuance, and cash handling.
• Ability to work under pressure in a busy retail environment.
• Reliable, disciplined, and trustworthy.
• Availability and willingness to work weekends is mandatory.

PERFORMANCE & CONDUCT STANDARDS

Performance and conduct shall be assessed based on:

• Sales target achievement.
• Accuracy of documentation.
• Present-ability
• Shop cleanliness and order.
• Compliance with company procedures and integrity standards.
• Adherence to lawful instructions and disciplinary procedures under the Employment Act, 2007.

COUNTRY: Kenya

• Serve walk-in customers professionally and courteously.
• Identify customer requirements and recommend appropriate Instarect products.
• Prepare quotations, close sales, and support repeat business.
• Prepare accurate invoices for every sale.
• Issue official receipts for all payments without exception, in compliance with company controls.
• Ensure no goods leave the shop without full payment and proper documentation, Credit terms can only be authorized by the Management.
• Confirm stock availability before committing to any sale.
• Maintain the shop in a clean, orderly, and presentable condition at all times, including shelves, counters, and customer areas.
• Perform duties with honesty, integrity, and accountability as required under company policy.
• Safeguard company cash, stock, equipment, and records.
• Immediately report theft, fraud, attempted fraud, stock loss, or any unethical conduct.
• Comply with Instarect Limited policies, lawful instructions, and disciplinary procedures in accordance with the Employment Act, 2007.
• Prepare and submit daily sales, cash, and handover reports accurately and on time.
• Escalate operational issues or customer complaints promptly.

• Strong customer service and communication skills.
• High level of accuracy in invoicing, receipt issuance, and cash handling.
• Ability to work under pressure in a busy retail environment.
• Reliable, disciplined, and trustworthy.
• Availability and willingness to work weekends is mandatory.

• Certificate or Diploma in Sales, Marketing, Business Administration, or a related field.
• Minimum of 2–3 years’ proven experience in retail sales (mandatory) with a Valid Good Conduct Certificate
• Mandatory sales experience in hardware, construction, electrical, or security products.