General information

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. Thanks to its expertise developed over more than a century and to more than 23,000 employees in 50 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. AGL is also present in Haiti and Timor. Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? Join AGL, the leading multimodal logistics operator on the African continent!

Job description

Job Title

FREIGHT FORWARDING CUSTOMS

Customs & Regulatory Affairs Coordinator M/F

Contract Type

FIXED TERM CONTRACT

Job Location

Africa, Kenya, NAIROBI

Working Hours

Full time

Mission Description

To coordinate with all relevant Partner Government Agencies (PGAs), internal stakeholders to ensure timely approval of IDFs, customs entries, permits, licenses, exemptions, and regulatory clearances.

Key Responsibilities:

1. Regulatory Coordination

• -Liaise daily with all relevant PGAs including but not limited to KEBS, KEPHIS, PPB, KDB, NEMA, NACADA, DVS, and other regulatory authorities
• -Monitor and expedite approvals of IDFs, customs entries, permits, licenses, and exemptions
• -Follow up on all delayed approvals and escalate outstanding cases to the respective authorities and management
• -Track and report approval turnaround times and pending regulatory cases.

2. Documentation & Compliance

• -Verify all supporting documents required for customs declarations and PGA approvals.
• -Ensure compliance with customs regulations, import/export requirements, and agency-specific guidelines
• -Maintain updated knowledge of customs laws, East African Community (EAC) regulations, and PGA requirements
• -Coordinate resolution of queries, objections, and document discrepancies

3. Stakeholder Management

• -Act as the focal point between AGL operational teams, customers, PGAs, and customs authorities.
• -Communicate approval status and regulatory updates to internal teams and customers
• -Build and maintain professional relationships with government agencies and key regulatory stakeholders

4. Operational Performance

• - Prepare daily and weekly reports on: Pending IDFs, Pending customs entries, PGA approval status
• -Identify bottlenecks causing approval delays and recommend corrective actions
• -Support continuous improvement initiatives to reduce cargo clearance turnaround time.

5. Regulatory Updates

• - Monitor changes in customs procedures, tariff regulations, and PGA requirements.
• -Circulate regulatory updates and conduct awareness sessions for operations teams
• -Participate in industry forums and stakeholder engagements where required

Profile

• • Diploma in Customs Administration, Logistics, International Trade or a related field
• • Minimum 3-5 years' experience in customs clearance, regulatory affairs, freight forwarding, or trade compliance.
• • Strong knowledge of Kenya Customs regulations, EAC Customs Management Act (EACCMA), and relevant Partner Government Agencies (PGAs) procedures.
• • Proven experience liaising with KRA Customs, KenTrade, and Partner Government Agencies (PGA) such as:
• • KEBS
• • KEPHIS
• • Port Health
• • NACADA
• • KDB
• • PCPB
• • NEMA
• • DVS and other regulatory authorities.
• • Experience following up and expediting IDF, customs declarations, permits, licenses, exemptions, and regulatory approvals.
• • Strong understanding of import, export, transit, bonded warehouse, SEZ, and EAC customs procedures.
• • Experience handling customs queries, disputes, demand notices, audits, and compliance matters.
• • Ability to build and maintain effective working relationships with government agencies and customs officers.
• • Demonstrated ability to work under pressure, prioritize urgent approvals, and resolve clearance bottlenecks promptly.

• Liaise daily with all relevant PGAs including but not limited to KEBS, KEPHIS, PPB, KDB, NEMA, NACADA, DVS, and other regulatory authorities
• Monitor and expedite approvals of IDFs, customs entries, permits, licenses, and exemptions
• Follow up on all delayed approvals and escalate outstanding cases to the respective authorities and management
• Track and report approval turnaround times and pending regulatory cases.
• Verify all supporting documents required for customs declarations and PGA approvals.
• Ensure compliance with customs regulations, import/export requirements, and agency-specific guidelines
• Maintain updated knowledge of customs laws, East African Community (EAC) regulations, and PGA requirements
• Coordinate resolution of queries, objections, and document discrepancies
• Act as the focal point between AGL operational teams, customers, PGAs, and customs authorities.
• Communicate approval status and regulatory updates to internal teams and customers
• Build and maintain professional relationships with government agencies and key regulatory stakeholders
• Prepare daily and weekly reports on: Pending IDFs, Pending customs entries, PGA approval status
• Identify bottlenecks causing approval delays and recommend corrective actions
• Support continuous improvement initiatives to reduce cargo clearance turnaround time.
• Monitor changes in customs procedures, tariff regulations, and PGA requirements.
• Circulate regulatory updates and conduct awareness sessions for operations teams
• Participate in industry forums and stakeholder engagements where required

• Customs clearance
• Regulatory affairs
• Freight forwarding
• Trade compliance
• Kenya Customs regulations
• EAC Customs Management Act (EACCMA)
• Partner Government Agencies (PGAs) procedures
• Liaising with KRA Customs
• Liaising with KenTrade
• Liaising with Partner Government Agencies (PGA)
• Expediting IDF
• Customs declarations
• Permits
• Licenses
• Exemptions
• Regulatory approvals
• Import procedures
• Export procedures
• Transit procedures
• Bonded warehouse procedures
• SEZ procedures
• EAC customs procedures
• Handling customs queries
• Handling customs disputes
• Handling demand notices
• Handling customs audits
• Handling compliance matters
• Building and maintaining effective working relationships with government agencies
• Building and maintaining effective working relationships with customs officers
• Working under pressure
• Prioritizing urgent approvals
• Resolving clearance bottlenecks promptly

• Diploma in Customs Administration, Logistics, International Trade or a related field
• Minimum 3-5 years' experience in customs clearance, regulatory affairs, freight forwarding, or trade compliance.
• Strong knowledge of Kenya Customs regulations, EAC Customs Management Act (EACCMA), and relevant Partner Government Agencies (PGAs) procedures.
• Proven experience liaising with KRA Customs, KenTrade, and Partner Government Agencies (PGA) such as: KEBS, KEPHIS, Port Health, NACADA, KDB, PCPB, NEMA, DVS and other regulatory authorities.
• Experience following up and expediting IDF, customs declarations, permits, licenses, exemptions, and regulatory approvals.
• Strong understanding of import, export, transit, bonded warehouse, SEZ, and EAC customs procedures.
• Experience handling customs queries, disputes, demand notices, audits, and compliance matters.
• Ability to build and maintain effective working relationships with government agencies and customs officers.
• Demonstrated ability to work under pressure, prioritize urgent approvals, and resolve clearance bottlenecks promptly.