Background information about the job or company (e.g., role context, company overview)

Odoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. Odoo is similar to many open-source projects where customized programming, support, and other services are provided by an active global community and partners network. The community is comprised of more than 1,500 active members and has ...

Responsibilities or duties

• Managing a portfolio of approximately 1,000 clients (small businesses), finding the right balance between automation and personalized engagement based on individual needs
• Facilitate the onboarding process for new Odoo customers, ensuring they have the necessary tools and resources
• To be the main point of contact for our clients, providing them with advice and support to improve their experience throughout their projects
• Collaborate with our sales team to identify growth opportunities and develop strategies to expand our customer base.

Qualifications or requirements (e.g., education, skills)

• Bachelor's Degree
• Perfect command of French and English, both spoken and written.
• Good and quick understanding of customer needs
• Highly organized, capable of working independently and managing time effectively
• Strong prioritization skills, with the ability to work effectively under pressure
• Based in Nairobi, Kenya, or a member of the East African Community (EAC)

• Managing a portfolio of approximately 1,000 clients (small businesses), finding the right balance between automation and personalized engagement based on individual needs
• Facilitate the onboarding process for new Odoo customers, ensuring they have the necessary tools and resources
• To be the main point of contact for our clients, providing them with advice and support to improve their experience throughout their projects
• Collaborate with our sales team to identify growth opportunities and develop strategies to expand our customer base.

• Perfect command of French and English, both spoken and written.
• Good and quick understanding of customer needs
• Highly organized, capable of working independently and managing time effectively
• Strong prioritization skills, with the ability to work effectively under pressure

• Bachelor's Degree
• Perfect command of French and English, both spoken and written.
• Good and quick understanding of customer needs
• Highly organized, capable of working independently and managing time effectively
• Strong prioritization skills, with the ability to work effectively under pressure
• Based in Nairobi, Kenya, or a member of the East African Community (EAC)