AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.

Mission Description

• Ensure service delivery-chases local team to ensure that cargo is delivered in line with SLA.
• Monitor fleet movement in and out of site, ensure their Turn Around Time data is well recorded, analyzed and reports shared accordingly. 
• Review all stock management reports and ensure is in line with the financial position.
• Overseeing and offering guidance to yard marshals to ensure compliance to set site standards (safety and security).
• Facilitate cross-functional coordination to maintain service levels.
• Monitoring and reporting yard marshals' Flow system operations to ensure accuracy in data capturing.
• Calling in trucks using the Flow system (into site and to respective offloading and loading areas) while balancing and strictly observing set capacities across site to avoid traffic congestion.
• Perform exception management, ensuring all deviations are captured, escalated when needed, and closed within SLA
• Escalate all incidents and violations up the chain of command in real-time.
• Be tasked with data entry as directed.
• Updating records and timely sharing of all the required reports accordingly as directed.
• Communicate directly with carriers, suppliers, and partners to confirm status, request updates, and drive quick issue resolution
• Assist in office management and organization procedures.
• Provide status updates to customers or internal teams, ensuring transparency and timely communication.
• Collaborate with internal teams (planning, transport, warehouse, procurement, customer service) and external partners to resolve issues

Profile

• Bachelor's degree in Supply Chain Management, Logistics, Operations, Business or related field.
• 2–5 years of experience in operations, logistics, planning, or supply chain control tower environments.

• Ensure service delivery-chases local team to ensure that cargo is delivered in line with SLA.
• Monitor fleet movement in and out of site, ensure their Turn Around Time data is well recorded, analyzed and reports shared accordingly.
• Review all stock management reports and ensure is in line with the financial position.
• Overseeing and offering guidance to yard marshals to ensure compliance to set site standards (safety and security).
• Facilitate cross-functional coordination to maintain service levels.
• Monitoring and reporting yard marshals' Flow system operations to ensure accuracy in data capturing.
• Calling in trucks using the Flow system (into site and to respective offloading and loading areas) while balancing and strictly observing set capacities across site to avoid traffic congestion.
• Perform exception management, ensuring all deviations are captured, escalated when needed, and closed within SLA.
• Escalate all incidents and violations up the chain of command in real-time.
• Be tasked with data entry as directed.
• Updating records and timely sharing of all the required reports accordingly as directed.
• Communicate directly with carriers, suppliers, and partners to confirm status, request updates, and drive quick issue resolution.
• Assist in office management and organization procedures.
• Provide status updates to customers or internal teams, ensuring transparency and timely communication.
• Collaborate with internal teams (planning, transport, warehouse, procurement, customer service) and external partners to resolve issues.

• Data entry and analysis
• Exception management
• Cross-functional coordination
• Direct communication with carriers, suppliers, and partners
• Office management and organization
• Reporting

• Bachelor's degree in Supply Chain Management, Logistics, Operations, Business or related field.
• 2–5 years of experience in operations, logistics, planning, or supply chain control tower environments.