Join our Operations – Collections team as a Collection Agent and play a key role in engaging customers, negotiating payment solutions, and driving successful debt recovery.

Key Responsibilities:

• Make outbound calls to customers with overdue accounts
• Negotiate payment plans and update customer records
• Meet daily, weekly, and monthly collections targets
• Handle disputes professionally while ensuring data accuracy
• Recommend accounts for further action and participate in training

What We’re Looking For:

• Strong communication and negotiation skills
• Ability to handle difficult conversations professionally
• Computer literacy (collections system knowledge is an added advantage)
• High integrity, reliability, and ability to work under pressure
• Minimum High School certificate
• Call centre or customer service experience is an added advantage

If you’re self-motivated, target-driven, and ready to grow, we’d love to hear from you!

• Make outbound calls to customers with overdue accounts
• Negotiate payment plans and update customer records
• Meet daily, weekly, and monthly collections targets
• Handle disputes professionally while ensuring data accuracy
• Recommend accounts for further action and participate in training

• Strong communication and negotiation skills
• Ability to handle difficult conversations professionally
• Computer literacy (collections system knowledge is an added advantage)
• High integrity, reliability, and ability to work under pressure

• Minimum High School certificate
• Call centre or customer service experience is an added advantage